Complaint Review: North American Movers

North American Movers promised to collect goods on July 22nd 2008 and deliver in approx 3 weeks for a move from WA to PA. Arrived one day late for collection although the driver called me late at night to say he could collect at around 2am! Eventually delivered goods at almost twice original binding estimate after almost 7 weeks! Had to buy new wedding clothes as i told them i had to have my goods delivered by the 26th/27th Aug max because i was getting married on 29th and then going on honeymoon to UK until October and all my wedding clothing etc was in my boxes.

Company promised to deliver about every 3 days from the 3-week period onwards but always had different excuses like driver in accident and hospital, truck broke down, etc. I offered time and again to hire a truck and go collect my goods myself (they told me my goods were in NJ at the 3-week point which at max is a 2hr drive from my house in PA) but they refused to let me collect it. Eventually time for my wedding came (29th Aug away from home in Vermont) and they offered to deliver the weekend of my wedding! Told them this was impossible. They offered me a $1000 discount (half remaining unverified weight invoice plus $300 for my clothes) I accepted. Then they reduced this to $400 and refused any compensation for my wedding clothing. They prominently advertise they are AMSA members on their website, when this is untrue (I checked!). Company eventually delivered to me after 7 weeks at almost TWICE the original BINDING estimate and then refused to give me even the $400 discount. I made them reweigh my goods with me present (which they had offered free right from the start and i do have proof) and they were 500lb LIGHTER than the invoice and the driver did repay this ($441). They actually even deny that i attended the reweigh even though I had to sign a confirmation of attending it on the invoice! They deny now that my goods were ever in New Jersey! Guess they were lying then too!

Don't EVER use this company! They are a total rip-off! I am now about to file a claim in small claims court to recoup my losses and repay their lies! I wish it wasn't necessary. I also see from the Better Business Bureau that they have only been in operation for 5 months, though they told me many years, so i guess they have changed their name recently also. They say they are in association with AMSA on their website fraudulently too. I have reported them to AMSA and Better Business Bureau.

Rupe
Canadensis, Pennsylvania
U.S.A.