Complaint Review: North American Movers

The North American Movers (MC#645917/DOT#1768844/Order#46493) were scheduled to pick up my items on 09/25/2008 between 3pm-6pm (PST). I paid a security deposit of $600 in which the total bill is $2019.13. However, the movers did not arrive until 10pm (PST) in which they contacted me around 8pm (PST) stating they were in Reno, NV gambling but still wanted to come by. Per my contract my delivery should have only take 7-10 business days (worst case scenario) to arrive. I moved from 5477 Lewrosa Way Sacramento, CA 95835 to 1045 Watauga Court Thompson's Station, TN 37179. As of 10/31/2008 @ 9:48pm (CST) I have yet to receive my moving items which includes my clothes for my 3 children (ages 8 year old boy, and 5 & 2 year old daughters) as well as my spouse and mine apparel. We have been living off the same 2 weeks worth of clothes we packed for each individual and were allowed to take on the airplane as carry-on and check-in items. I have contacted the customer service department daily to check the status of my move and delivery and have received conflicting information everyday. I have been promised that my items would be delivered by the end of each weekend of the weekday I call and have yet to receive my items. I have spoken to managers and supervisors named Eddie Perez and Natalie Perry in which they guaranteed me a callback (3x's each) and I have yet to receive a returned phone call to discuss a resolution or refund on payment. Customer service agents have spoken to me in a rude tone, used profanity and have mocked me in my own situation stating (verbatum) that, "the movers aren't utilizing bicycles" and "be grateful someone is moving your stuff" and "don't call us we'll call you." I feel discriminated against and that my civil rights have been violated. I do not feel that my items are safe and that they have been tampered with or even lost or stolen in which may be the cause of the long delay for the movers not delivering my items. At this point I am not paying the remaining balance to the moving company because of the poor lack of customer service satisfaction I have endured. Furthermore, my children are taking the emotional strain very rough in that their toys are not available for them to play with causing frustration and disgrunt within the home. The weather is very cold here in TN therefore, allowing the child to play outside is not feasible because they are so young in age. Secondly, I have had to waste too much money in re-purchasing clothes and winter coats for my children because of the delay in the delivery of my items. I have not been able to purchase clothes for either myself or spouse because of the financial strain it has place on us to provide for our children almost immediately. Lastly, this move was because of a job transfer and promotion at my wife's employer (Coventry Healthcare) in which other associates would be trasnferring to other site locations and were going to use our moving experience and movers we recommended for their own move. Coincidentally, we will not be referring anyone to utilize the North American Movers Inc. and we have reported the North American Movers Inc. to the following complaints departments: Better Business Bureau, Department of Consumer Affairs, Department of Transportation Office of the Inspector General, Federal Motor Carrier Safety Administrator, American Moving & Storage Association, the U.S. Senate and The House of Representatives.

Stefon
Thompson's Station, Tennessee
U.S.A.