Complaint Review: North American Telephone Network

This company is fraudulent. They have no customer service. It is all about sales and collection. The collection dept. supports the results of the unethical and I believe, illegal, sales tactics of the company. Communication beyond a sales associate is virtually impossible.

I had service with NATN and decided to cancel after two years because I had a package that offered unlimited ong distance with my local service (and many additional features). In June, I called NATN to cancel my service. I was persuaded to stay on for a month (god knows why I agreed to that). However, I told the person I would do that only if they called me, because I was positive I would not remember to call. She agreed to that.

Two months later, I get a collection call. Well after about twenty calls and e-mails to customer service that never got returned, I have had it! I got through today and the person I spoke with said they had denied my request to remove the charge (and they've added a dollar for some bizarre reason.) I told her I wanted to speak with the highest supervisor available that day. After telling me to hold, I listened to computer keys clicking until I said, Hello? It was still the same person. She then put me through and it was a cue telling me to wait for the next available customer service assistant.

Please everyone who has a problem with them, call or write the FCC. I am going to find out how right now!

Barbara
south beach, Oregon
U.S.A.