north american van lines Fort Wayne IN Did NOT deliver my household goods...still in storage after delivery dates passed Ft Wayne Indiana
Book North American Van lines for my interstate move. Pick up date was July 28 or 29. They gave me several excuses why the "driver" could not load on those dates. Finally they had local contracted agent take my belongings from my house to hold in storage until the "driver" could pick them up. Deliver window was Aug 1 - 12. As of today AUG 18 my belongings are still sitting in storage at that facility!!!
Customer service states that they have a driver shortage and cannot find a driver to assign to my move! Every day I get the same excuse...right up to Cindy Balestra, assistant to Bill Lyons, CEO of North American and their sister company ALLIED. In fact they said they can't find a driver from either of their companies! They are not compensating me, nor reducing the fee for my move (which they charged to my credit card on the day of pick up). They continue to tell me a driver will be assigned when the resources are available!!!!!
They also said their business is to transport goods from point a to point b: they do not promise to do so in any set period of time...What???????
I have filed a complaint with BBB, FMCSA and AMSA. Still my belongings sit in my former home state! Do not use North American nor Allied movers (corporate headquarters Ft. Wayne IN).
If you are also being screwed around by them, the assistant's number is Cindy Balestra 2604293258. Not that calling her or the president does any good. They could not care less!
Fax 260 429 1220. Email CindyB@sirva.com
It took 3 weeks to get the customer service manager to give me the contact number for upper management...she refused! However, upper management is NOT doing anything to resolve the issue...now I get emails from Cindy saying the same thing: we don't have any drivers available!
If you don't have drivers, don't accept any business!!!!!