Complaint Review: North Coast Auto Mall

 Was told information that was not 100% accurate via the phone on a potential purchase.  Drive approximately 300 miles one way with an appointment.  The car was not show room ready to be shown or test driven.  Car needed cleaned inside and out.  Exterior paint touch up wasn't correct shade as exterior.  Torn leather interior.  Oil change indicator was on along with Navigation attention required.  Car fax showed auto accident but didn't know extent of the damage.  Although this was a used vehicle, these flaws should have been revealed.  Phone call indicated flexibility on price.  In person, they offered to reduce price by approx $400.  They claim to be a wholesale dealership.  No way!!!  They tried to scam me on my trade in when I had the Kelly Blue Book and NADA trade in values with me for proof.  Theyput $5.00 work of gasoline in the car and said I could test drive it for about 20 minutes.  I got lost and the indicator came on that I had zero miles until empty.  I had to put gas in the vehicle to ensure I didn't run out and they didn't even offer to refund me for it.  Needless to say, I had terrible customer service.  No one even tried to "Wow" me as a potential customer.  Sales personnel seemed confused and unorganized.  I even called the General Manager once I left.  He said no excuse for not having the vehicle ready to be shown as I had an appointment.  Said they offered me the best deal they could.  The office was busy, but I think this place is for customers that really struggle financially with no other options, they don't care about customer service or professionalism.  Unfortunately, I would say that this North Coast Auto Mall takes advantage of these customers.  I would not recommend you do business with this company.  I left this business and went to a different dealer in a differnt city in Ohio and purchased my vehicle where I was treated like a real customer and that they appreciated my business.