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1st Gear Auto, Inc. d/b/a North Coast Auto Mall(North Coast)
These guys are Wolfs in Sheeps clothing!!!
If you are looking at buying a car from these guys, be very very leery.
My wife and I purchased a car from them last month it came to us needing about $3,100.00 in repairs before my wife could even drive it.
Tires $1,200
Brakes $800
Front Wheel Bearings L&R $600
ABS sensors that had to be replace with the Bearings $300
Several door dings on the passenger side $200
I had an extensive conversation with the salesman John about the car and asked him very specific questions like; are the tires in good shape?, does it have any door dings or dents?, are the brakes in good shape or needing repair.John told me that they were in great shape and everything was perfect on the car and claimed all his cars went through en extensive inspection process before they were put on the lot or sold.John and the people at North Coast were very responsive to my phone calls until they got the check from my bank.The day they got the check they stopped answering my calls and dodged me every chance they could.When my car finally arrived a week later, it was filthy inside and out and by first examination it had several door dings on the passenger side and the tires were balled almost to a dangerous level.I had already sold my wifes car so I had to except it.The minute I drove away from the transport truck, I could tell there was a problem with the front end of the car.It had a very loud roaring sound coming from the front end once you reached about 35 MPH.It was so loud that you could not think.I called the salesmen immediately and he tried to argue that the car was perfect when it left the dealershipthis was obviously a flat out lie.The car also had not floor mats, so I asked him to please send my mats this is another story in its self because I did not get them for 3 weeks and had to threaten them with my attorney to get them to even respond at all.I got the salesmen to agree to let me take the car to a mechanic, the mechanic gave me an estimate of what it would cost for one of the wheel bearings and I ask the sales man to pay for it and I would take care of the rest.This is where the real run around began.I REPETEIF YOUR ARE LOOKING AT A CAR ONLINE AT NORTH COAST AUTO, BE VERY CAREFUL AND IN MY OPINION FIND ANOTEHR CAR AT ANOTEHR DEALERSHIP.There are also many other complaints online about this same dealership, so my wife and I are not the only one these guys have screwed
4 Updates & Rebuttals
The truth
Windham,Ohio,
Buyer Beware!
#5Consumer Comment
Sun, August 25, 2013
I can see by your complaint why you felt you were ripped off! First and foremost YOU made the decision to buy the vehicle. Why didn't you buy one locally? Let me guess, the price was better than anything else you could find locally? Now you know why. Also, you purchased a USED vehicle. You could have made your way down to the new car store and purchased a perfect car if that is what you were looking for. Did you ask for pictures of each tire? Did you ask to see the inspection sheets prior to purchasing? Probably not, or you wouldn't have purchased. If you did, you would have some recourse. You also chose to "except" the vehicle, except, what you did was "accept" the vehicle.
Own your actions and stop blaming others!
Now on to repairs, you are such a deal seeker that you bought a car sight unseen, who in the world pays $1200 for tires? $800 for brakes? You are an idiot. And when did a door ding make the car undriveable?
A fool and his money are soon parted!
Jim
Orlando,Florida,
USA
Dear Jay:
#5Consumer Comment
Tue, January 04, 2011
I know my approach is not well liked, however, I am not going tp pull any punches, browbeat or tell somebody what they want to hear if I know they did something dumb. I can say that because I've done many dumb things when it comes to business, sometimes costing a whole lot more than a stupid car! If something I say will spur someone onto learning to be a smart consumer, then that's what I want. If it takes making someone mad at me, then so be it! It would be an extreme disservice for me to not tell it like it is.
In your case, certainly its right to expect honesty, however, that's a quality which is in far short supply in the car business. That's exactly why we need to be smart consumers, and I include myself in that boat too. There isn't a sector of retail which generates so many complaints of fraud and deception as the car business.For many dealerships, fraud and deception is their "M. O.".The only way we can counter that is to be smart enough to detect the fraud, smart enough to not ask to be defrauded and smart enough to fully understand the dealership needs you, you don't need them.
Good luck in the future and just continue to learn to be a smart consumer and you should do very well!
SHALOM
Jay
wilmington,North Carolina,
United States of America
I expected honesty
#5Author of original report
Mon, January 03, 2011
I expected honesty when buying a car over the internet not smoke and mirrors and lies once I got the car. This report was filed to let other people know that if they are buying a car on line from these guys to be careful. Like I said in my original thread, I am not the only one this has happened to with this dealership and sale person. I tried to work things out with North Coast but they would not budge. And who are you to comment to my thread acting like the I told you so police your probably one of the guys or related to someone at the dealership fronting as a Floridian. All im saying is be careful, thats what I put in my thread and thats what I want to happen. Shame on me for buying a car on the internet with out driving it, but when you have a guy telling you that it has gone through and inspection and everything is perfect with the car especially about specific items that were asked about, and when you get it its absolutely not. Other people need to know about this. I will never buy a car with out driving it again and I have learned my lesson, but I want everyone to know about these guys in OH and how they do business!
Jim
Orlando,Florida,
USA
Who Allowed This?
#5Consumer Comment
Mon, January 03, 2011
You apparently bought this car sight unseen. You didn't see it, have a mechanic check it out or even test drive it. Absolutely. Amazing! And now you cry, whine and stomp your feet because your incredible lack of common sense and being a smart consumer reaped the appropriate rewards. Absolutely incredible!