Complaint Review: North Pointe Motors

I leased a car at this location. I thought i was buying a car and was not informed that it was a lease until I had signed several documents. 

When the car was there was a rubbing in the front end that they tried to fix there, and the rubbing stopped. They gave me paperwork saying they would pay to fix this problem. 

The car was fine for a day. The third day I had the car I had trouble starting the car. I called my road side service and they came and started the car. That same day the car wouldn't start when i got out of work. I had the car jumped by a coworker and made it home. I left the car alone for a few days because I left town for the holidays, upon return I had to call for another emergency road side service to start the car. 

The car worked for a few days and i took it in to a dealership approved shop to get it fixed. they told me the car was unsafe to drive and they rushed approval on the fix. That day i thought this was great that it was fixed that day. As time wore on I was appauled that they were able to sell me a car I should not have been driving to begin with. I went to a friend's house that night and noticed that a fan was still going. I did a search on the internet and saw that new cars will sometimes run like this and left it at that. The fan ran my battery to dead 4 times after this. I had to call another emergency road side service to get me into the car. The battery had completely died and I coulnd't even use a turn key to get into the car. The car was jumped yet again. I took the car back to the same shop I brought the car to previously and they told me I needed a new battery. I bought the car a new battery for $108. I called North Pointe Motors to see if this would be covered. They told me they would see about having it covered or a payment pushed and I have yet to hear back from them about the answer to that question. 

The car dind't start the morning after I got the new battery. I used a car charger that had to be left on the car for an hour to get it to start. That night after work the car wouldn't start. We tried to jump the car with two different cars and we could get absolutely no charge on the battery. 

The next day I called North Pointe to see what they could do for me. I had used all of my emergency road side services for the year had no way of moving the car to a shop. They were able to arrange something to get the car to another shop they work with. The shop that the car was taken to forgot about my car for 3 days. When I called to check on the car they thought the car was no longer there. They determined the problem to be an alternator. It took 4 days to get approval to get the car fixed on top of losing the car. 

Many more fixes came out of this trip to the shop and ultimately I leased the car on December 20, 2016. I have had a car that does what I need a car to do (get me from point a to point b) for less than a week. The car has been in someone elses possession for over 2.5 weeks. I have missed over a week and a half of work. And have had one of the most stressful months of my life.