Complaint Review: North Shore Agency

I received a credit agency request for payment for a magazine subscription without ever having received a legitimate bill for the product from the supposed publisher of the magazine.  The bill cited Remedy Health Media, LLC as an agent for the University of CA at Berkeley as the Creditor.  I contacted the University but could not find a record for having placed the order.  I called North Shore Agency to speak to a representative about this claim.  While the number brought me to a menu of numbers including "speak to a representative," but when I pressed the extension I was told that I'd made an invalid selection and I was returned to the menu. I even chose the option for never having received the magazine just to see what would happen.  I was simply told they'd contact the Creditor.   After having tried the extension to speak to a rep  3x with the same outcome, I hung up. The only option that seemed to work was the "make a payment" option.