North Star Alarm Servies Charging too much for services Orem, Utah
NorthStar Alarm Services, has repeatedly charged more than they agreed upon since my husband and I signed a contract for their services. The agreed price was $49.99 per month when we first signed the contract...then the next thing we see on the bank statement is 50.45...well long story short after going through the Arkansas Attorney General's office and the Utah Attorney General's office and Better Business Bureau's offices of both states back in 2011, North Star agreed to the $49.99 for as long as we had the contract with them....(Mr. Ben Billingsley of North Star wrote us a letter to the fact!) Anyway, as of the past three months or so, North Star has once again began charging me $50.45 which was NOT agreed to.
I can't get anyone to talk to me sensibly on this matter from North Star and I am fed up with this organization. I am going to turn this matter over to my attorney if I can't get some help on this!!!!! Thank you.
I am Martha (Marty) ****
1 Updates & Rebuttals
NorthStar Public Relations
Provo,Utah,
USA
Response from NorthStar
#2REBUTTAL Owner of company
Wed, November 14, 2012
Hey Marty,
I am the Marketing Director for NorthStar. I have personally spoken to Ben as well as the owner of the company. They are under the impression that this issue has already been repaired and you are being charged the correct amount, with a full refund of the extra charges. We take customer complaints very seriously and I want to personally make sure that you are now satisfied and are no longer having this issue. Please e-mail me directly at mike.long@northstaralarm.com to let me know if there is anything else we can do to repair the situation.
Thank you.
Mike Long
Marketing Director
NorthStar Alarm