Complaint Review: North Texas Tollway Authority

I am rarely in the area, but this is the second time that the 1st invoice received included a late fee. Last year, I didn't dispute it, thinking I possibly overlooked the invoice, but when it happened again this year, my husband called 11/10/17 to dispute the late fee. We were told a Supervisor would call back within 48 hours, but the call never came, and honestly through the holidays we forgot about it. I called again on 12/20/17 after receiving an additional 25.00 fee and spoke to Natasia, who said she was a supervisor, the account was in collections and couldn't waive the fees unless I purchased a Toll Tag. Natisia said her Supervisor Francis would call me back in 24 hours. When I didn't get a call back on 12/21/17, I called back on 12/22/17; at this point the invoice # was not recognized by the automated system.

I talked to Patti, who said I was in collections, but she said she would talk to her Supervisor Linda, who would talk to Natasia and have Francis call me back that day. I didn't receive a call back, so tried again on 12/26/17 when I received the holiday hours recording, so I called back the next day 12/27/17 and spoke to Lashonda, who transferred me to Supervisor LaQuita who advised We were already in Collections with Alliance 1. Laquita also advised that I could be removed from collections by purchasing a Toll tag. Laquita also mentioned that I am not the only consumer complaining about not having received my first invoice. Alliance 1 called me for the 1st time yesterday 1/3/17. My current balance due is $42.05 (6 times the original balance due) I have never disputed the 7.05 being due even though the fined trailer is on loan, just the fraudulent fees. & extortion as if I refuse to pay the fees I can lose my vehicle registration and be banned from a road I’m required to drive on including having my vehicle impounded.