Northstar Kennels Rude and profane Mankato Minnesota
We boarded our dog there for the weekend. The owner told us he was open until five, but when showed up to reclaim our dog he refused to give him to us. We were told to come back 4 hours later even though he was right there and would have only taken a minute to get him from his kennels less than 50ft away in his backyard. When I insisted that he return my dog at once, he used profanity and threatened me with injury if I did leave his property. It was a misunderstanding about his hours, but rather than give us back our dog since we were already there, made us wait four hours. When we were eventually able to retrive our dog, he had several red marks and was filthy. I would not even take a dog I didn't like back to that guy.
Bill
Mankato, Minnesota
U.S.A.
1 Updates & Rebuttals
S.n.
Bucyrus,Kansas,
U.S.A.
Always Request References
#2Consumer Suggestion
Tue, June 29, 2004
Before you decide to board your pet anywhere, ask for references and call them. If the place you decide to board does not ask you to fill out an information sheet on your pet, don't leave your pet.
A good boarding kennel will always want to know your pet's feeding information, medical information, their vet information in case of emergency, a way to contact you or another family member in case of emergency, and other information pertinent to good care.
Although not always possible, try to find a boarding place that has someone there 24 hours a day, 7 days a week. If there is an emergency and there are no humans around, the animals are not safe.
Furthermore, a good boarding kennel will want to know, if you do not return for your animal (accident, injury, other emergency) who to contact to retrieve your pet. Call the kennel once or twice while you are gone just to check up on your pet.