Complaint Review: NorthStar Nutritionals

I ordered Synerflex and Arthripain on the SmartShip Program.  I called and cancelled on August 3, 2011 and returned for refund on 8/10/11 $139.00 of product.  I sent return receipt requested

and received on 8/16 the green Return Receipt. On 8/22 I called and asked when the refund would be credited back to my account and was told it would 21 days for a refund (which would be September

14, 2011).  Called on 9/13 and customer service told me they had no record of issuance of a refund and would send a request for refund.  It would be about 24-48 hours to process and then would take 5-7 business days for refund.  This makes a total of an additional 9 business days (which would be approximately September 26, 2011) before I will receive a refund.  Since I returned the product on August 10, 2011, it will be a total of almost 30+days before I can receive a refund which is not in my opinion very customer service oriented business and not acceptable in my opinion. For this reason, I will not order anything else from this company.