Northwest Glass Art - northwestglassart.com Won't return calls or emails, and won't process my return! I HAVE THE PHONE NUMBER! Lynnwood Washington
This "business" is a huge rip off. Not only does it take forever to get your orders, but there is a good chance you will never get what you order. It seems to be luck of the draw to see who gets their orders. The reason being is that they have the right to refuse any orders without notice, even though they still say "processing" on the website.
I returned my item and never got the money back. I ordered a different item around the same time I sent back the one I returned (did not know that they were a bunch of scheisters yet). This is a bunch of crap, I ordered express delivery and it's been nearly 2 weeks, and still no pipe or return money.
They also do not respond to emails, phone calls, or any other means of contact, and claim in a lot of posts that it is due to their web host. Yeah right, because this has been apprently going on for almost 6 months.
I am not sure if it is Greg, who seems to "handle" most of the problems, or this other person Angela from Virgina, who has written a few responses. It is Bullshit I do know that.
I want my order cancelled (#9152) if Greg or whoever reads this before the email I sent directly to him. It just sucks that people like these can remain in business despite their lack of responsibility.
Here is the phone number, but good luck trying to reach this crooked business:
1-425-776-8952.
I will be posting this number on a few of the more recent complaints as well.
Joe
Macomb, Illinois
U.S.A.
2 Updates & Rebuttals
Joe
Macomb,Illinois,
U.S.A.
Finally got item, STILL NO REFUND FOR RETURN!
#3Author of original report
Fri, January 13, 2006
Well, the battle is half over in that I finally got the item I ordered on december 2nd YESTERDAY after od knows how many emails and phone calls, including one of each saying I wanted to CANCEL the order. Oh well, at least I got what I ordered, and it is of pretty good quality.
Next, though, is they still ignoring me and not refunding me the seventy dollars they owe me. I do not understand how this could be anything other than a deliberate attempt to make me mad because they obviously had to have heard the messages and read the emails I left if they took the time to send the second order I placed.
So obviously this guy thinks that he doesn't have to honor his return policy, and the best part is, I have the USPS delivery confirmation slip saying that I returned the order he owes me money for over a month ago! I also have the label from the package I received yesterday and it was not sent USPS overnight, but rather first class mail, so he owes me the 25 dollars for that too!
Again He owes me 70 dollars and needs to pay up. Some people think that all this stuff is a lot of bitching for not that much money, but if you look at all the reports on here this guy is making a killing off of this scam.
Joe
Macomb,Illinois,
U.S.A.
New status, but still no refund!
#3Author of original report
Sat, December 17, 2005
Ok, so it seems i've made some headway. I recieved an email that says "order shipped", but the funny thing is I sent a few emails and even called and left a message saying I want to cancel the order. So now as long as I either get the order or my money back I won't be too mad about that one.
Next, though, is they still have not refunded my return yet, and they still charged me for next day air when it has taken over 2 weeks so far. This whole thing is ridiculous and better be rectified soon.
All in all, I would not do business with this crooked online store again, and I recommend anyone out there who reads this not too, because you will be sorry.