Complaint Review: NORTHWEST GLASS PIPES

I placed an order with Northwest Glass Pipes, paid expedited shippping, 2-5 days, waited 11 days and received an email from Greg LeMasters saying out of stock want another item?  Tried again the next order was a little more money paid shipping again on the 19th of March.  Sent 2 emails asking if the item was shipped or would be another problem.                                                                                                                                                                                      Haven't heard from the site since.  Didn't see any charges that matched the orders on my charge card, yet.  That's when I saw my first reviews of the company and the reputation it has.                        
 It looks like nothing goes through the first try with them.  Other emails about them say the same thing.  Why bother with this bait and switch and then wonder if you'll even get the product the 2nd time?