Complaint Review: Norvergence

We have been a Norvergence customer since 4/29/03. Since then:

1. our cell phones have been disconnected five times by AT&T wireless because Norvergence wasn't paying the bills

2. without warning, Norvergence switched carriers on one of our phones from AT&T wireless to T-Mobile leaving my employee without a working phone on a trip

3. we have had two collection agencies contact us to try to get bills paid that were the responsibility of Norvergence

4. the leasing company is charging us insurance on the entire $16000 lease even thought the replacement cost of the matrix box (actually a WatchGuard SOHO 6 router) is only $300. Most would consider that to be insurance fraud. Imagine insuring a $20,000 car for $1,000,000.

We have filed a complaint with the BBB, the NJ Board of Public Utilities, and the NJ Attorney Generals Office. We have also contacted CBS News in New York to do a Shame on You feature. Anyone in the NY/NJ/CT area that is interested in sharing your experience with Norvergence, please contact me.

These are the facts. You can make your decision accordingly, but I think the more you research the company, the less likely you will be to sign a contract.

MicroShop
Bernardsville, New Jersey
U.S.A.