NORWEGIAN CRUISE LINE VERY EXPENSIVE CRAPPY CRUISE THIS CRUISE LINE LOVES TO DISAPOINT CUSTOMERS MIAMI, Florida
First this Cruise Line makes many promisses that they can not and do not keep. Second when I booked the cruise their reservation agent told me that the price I was being charged was for everything, that was their FIRST LIE. Then NCL hit us up for a "GRATUITY FEE", and told me that Soda was not included while on board the ship and wanted to charge us $200.00 for unlimited soda.
I am an insulin dependent DIABETIC so I made arangements to have a refrigerator and a sharps unit in our stateroom this was when we booked the Cruise in 04-2011. Upon Boarding Our HONEYMOON CRUISE ON 08-07-2011 I FIND THAT there was no refrigerator, and no sharps container. It took 3 to 5 Hours of Begging the on Board Customer Service Line to get those items delivered.
PRIOR TO THAT WHILE IN THE NCL PORT OFFICES WE WERE NOT ALLOWED TO BOARD UNTIL WE PAID $200.00 to NCL towards our Gratuity Fees, EVEN THOUGH THEIR RESERVATION DEPARTMENT LIED TO US AND TOLD ME THOSE FEES COULD BE PAID ON 08-12-2011, THE LAST FEW DAYS OF OUR CRUISE. WE WERE HARASSED AND NOT ALLOWED TO BOARD UNTIL WE PAID THE $200.00.
WHILE on the Cruise upon reaching Costa De Maya, we elected to go swim with "Dolphins" in a sea water Enclosed Pool, the same water that the Dolphins "POOP" in. After doing that activity we returned to the Ship "The NORWEGIAN SPIRIT" to discover that we had no running water in our cabin for over 2.5 Hours, Finaly I had to threaten LEGAL ACTION and request to be HELICOPTERED back to the U.S. This was absolutely un accaptable to be forced to not clean up after being in that un sanitary enviorment.
Then a CUSTOMER SERVICE MANAGER called us and offered to have an amenity tray of Choclate Covered Strawberries brought to our room. I tild her due to my diabetis I could not eat those so she said a tray of premium Cheese would be brought to our room. When it finally arived it was not Cheese, it was Choclate Covered Strawberries. Again I had to call the Customer Service Manager and have her re-fix her attempt to make things better but Still 2.5 HOURS of no running water after swiming in DOLPHIN POOP???
Then every day we were delivered a letter from the FINANCE Department threatning us to pay more $ towards their stupid gratuity fee. I again spoke with a CUSTOMER SERVICE Manager who assured me the letters would stop but they did NOT STOP.
Then when we booked at their premium Asian Restaraunt we find that the GRILL Show was overbooked and they were going to squeeze 16 poeple in a room for 11, I had to argue with a Rude Philapino Manager to get different table asigned.
A cruise line is suposed to CATER to their CUSTOMERS, not The CUSTOMER CATER to the CRUISE SHiP. ALL IN ALL WE WERE OVER CHARGED FOR THE TYPE OF CRAPPY SERVICE WE GOT AND I HAVE ASKED FOR A PARTIAL REFUND BUT HAVE BEEN IGNORED BY NCL AND THEIR CEO KEVIN SHEEHAN.
12 Updates & Rebuttals
Michael
Summerland Key,Florida,
U.S.A.
We have been enlightened.
#13General Comment
Sun, September 04, 2011
Well, that explains everything. The author's response makes it very obvious who is the problem.
You must be a real treat to be around. I feel sorry for anyone who comes in contact with you. You are irrational, delusional, and just plain stupid.
Good luck with life. But for some reason, I have a feeling you complain about anything and everything. It must really suck to be you.
Christiana
Cincinnati,Ohio,
U.S.A.
Geeze
#13General Comment
Sat, September 03, 2011
ALL OF YOU DIE AND GO TO H**L--------I suspect that's the very same thing the other people on the cruise thought of YOU.
Stacey
Dallas,Texas,
U.S.A.
OHHH the Queenie wants it all
#13Consumer Comment
Sat, September 03, 2011
Grow up - things are never what they seem and s^% happens. FYI - Dolphins live in the water - where would you like them to poop? In porta potties?? I would love to swim with Dolphins one day - you had a great experience yet only saw the negative in it!
Wanted a Helicopter because you did not have water for under three hours?? Are you kidding me? Prima Donna syndrome!! BTW learn how to spell!
Robert
Buffalo,New York,
USA
Anything else?
#13Consumer Comment
Sat, September 03, 2011
Besides the dolphin poop and lack of helicopter shower service, how was the rest of the trip?
ROTFLMAO!!! do you wear filter masks? Ya don't? Don't you know that most flying insects and flying animals POOP while they are flying? YUUUUUUCK!!!! Ya don't breath that poop riddled air do you???? LMFAO!!! I guess it goes without saying that you don't swim in any lakes or oceans-those pesky water creatures pooping all about! EEEEEWWWWW!!!
What a couple of turds! LOL!!!
Joe & Lisha B
Longmont,Colorado,
United States of America
SCREW ALL OF YOU DUMB A** IDIOTS
#13Author of original report
Fri, September 02, 2011
ALL OF YOU DIE AND GO TO H**L
Michael
Summerland Key,Florida,
U.S.A.
Dolphin Poop - Holy Crap!
#13General Comment
Fri, September 02, 2011
This has got to be one of the dumbest complaints I have ever read on this website. Seriously. This one is really stupid.
First, I know cruise lines and I know NCL. You do not pay your gratuities before boarding. You set up a mandatory on board credit account, similar to the way you have to provide a hotel your credit card for incidentals. The gratuites are then charged daily to your account.
The dolphins - This is where this complaint gets stupid. In fact, it's so stupid, I almost have to think it is a joke. Would someone please tell me how in the World you can swim with a dolphin and not be in water they poop in? Really? Have they invented some sort of dolphin poop bag that I am unaware of? Seriously, author, And just when I thought I seen it all, the author wants a helicopter! And for someone complaining about additional costs, why book their extra fee restaurant?
Wow.
Robert
Irvine,California,
U.S.A.
A helicopter?
#13Consumer Comment
Fri, August 26, 2011
You must have been a real pleasure to have on the ship if you had the audacity to demanded a helicopter back to the US for not having water in your cabin the moment you got back to your cabin.
While some of your complaints seem legitimate, it also seems that you were probably very demanding and unreasonable and they did try to make it right.
Ozzie!
Deviot,Internet,
Australia
Something is fishy, but it ain't the dolphins!
#13Consumer Comment
Fri, August 26, 2011
Good God man! You were on your honeymoon! Could you seriously not think of anything else to do than b***h? Really? I work with the general public. It is an absolute pleasure to deal with most people, and that's why I do it. Every once in a while though people like you come along that make a working day a nightmare. There is no pleasing someone like you. Never will be. Okay, a couple of things happened that were a bit inconvenient, but it sounds as though they did all that they reasonably could do to fix them. You did get your fridge and sharps container. Yes, ideally they would have already been there, and I do understand that in your case it is important, but people forget stuff sometimes. Did you really "have" to "beg" for them? About as much as you were forced to swim in dolphin poop I would guess. As for the water being off for a couple of hours- you seriously demanded to be choppered stateside for a shower? Plumbing does fail occasionally, especially when a lot of people are using it. Whilst the timing could have been better, I am sure you were not the only person inconvenienced. Just the whiniest. If you were that worried about a bit of dolphin poop, why did you get in with them anyhow? I can hear you now, insisting that Flipper and friends be toilet trained and wash their fins after using their bowels! Then the crew tried to make amends with some choccy, and that wasn't good enough either. It was intended as a nice gesture. Would it have hurt you to acknowledge as much, even if you couldn't eat them? How many people on that boat? You thought that they should have right at the forefront of their minds that you are a diabetic? Why? Then it was replaced with cheese. You have a bit of growing up to do I think, because you really do sound like a spoilt baby. I bet your wife had a hoot of a time with you! I really do hope, for the sake of your wife, that this complaint is not indicative of how you usually behave. Put your big boy pants on and get over yourself. Seriously.
anonymous
San Diego,California,
United States of America
OP,
#13Consumer Comment
Fri, August 26, 2011
thank god for people like you who remind people like me why I will NEVER work in customer f(#*$&$ service again.
I assume you paid quite a bit of money to go on this cruise, and didn't do one f(#*$*# whit of research to find out anything at all, such as the Gratuity charge, the fact that sometimes you don't have water, because they are working on the plumbing and maintenance doesn't feel like getting a face full of s*** from an open pipe, or, and I can't believe I have to write this to somebody who is, APPARENTLY, old enough to go on a cruise, the fact that DOLPHINS POOP!!!!!!!!
Why didn't you go to the spa and shower there?
OH, thanks for the visual of you swimming in Dolphin poop. I assume there was at least SOME water in this pool, or were you swimming in ONLY Dolphin poop?
Next time, go to cruisecritic and start reading. And for the love of god, go on the allure next time.
Joe & Lisha B
Longmont,Colorado,
United States of America
When you pay 4 grand for A cruise you EXPECT RUNNING WATER IN YOUR CABIN AT ALL TIMES
#13Author of original report
Fri, August 26, 2011
YOU ALSO EXPECT FOR THE AIR CONDITIONING TO WORK SO THE CABIN IS NOT 96 DEGREES, YOU EXPECT THE STAFF TO NOT BE ARGUMENTATIVE BUT TO AIM TO PLEASE ALL PASSENGERS BUT NOT ON THIS LOW CLASS CUT RATE SHIP
anonymous
San Diego,California,
United States of America
OP,
#13Consumer Comment
Fri, August 26, 2011
thank god for people like you who remind people like me why I will NEVER work in customer f(#*$&$ service again.
I assume you paid quite a bit of money to go on this cruise, and didn't do one f(#*$*# whit of research to find out anything at all, such as the Gratuity charge, the fact that sometimes you don't have water, because they are working on the plumbing and maintenance doesn't feel like getting a face full of s*** from an open pipe, or, and I can't believe I have to write this to somebody who is, APPARENTLY, old enough to go on a cruise, the fact that DOLPHINS POOP!!!!!!!
Why didn't you go to the spa and shower there?
OH, thanks for the visual of you swimming in Dolphin poop. I assume there was at least SOME water in this pool, or were you swimming in ONLY Dolphin poop?
Next time, go to cruisecritic and start reading. And for the love of god, go on the allure next time.
Marcia
Cleveland,Ohio,
U.S.A.
Funny!
#13Consumer Comment
Wed, August 24, 2011
"WHILE on the Cruise upon reaching Costa De Maya, we elected to go swim with "Dolphins" in a sea water Enclosed Pool, the same water that the Dolphins "POOP" in.
Did you seriously think they took the dolphins elsewhere for a potty break? Oh please! You're cracking me up :-)
Except for the business of the gratuity fee, the rest of your complaints seem frivolous.
They didn't have the frig and sharts container there, but they brought them, right? Sounds like a lot of miscommunication. Inconvenient, but hardly a ripoff.