Complaint Review: Norwegian Cruise Line

  David K Fort Wayne... Level Contributor 10 posts 20 reviews 5 helpful votes

124. Re: Concerns over Norwegian Cruise lines. Apr 23, 2020, 4:57 PM Save      

My wife and I paid for a cruise (about $6,300.00) for us, our son, daughter-in-law and grandson on the Norwegian Joy from April 25 to May 2, 2020. We had to make payment in full by late December 2019. When NCL cancelled the cruise in early April 2020, it prohibited my requesting a refund until April 13, 2020. I completed that online refund request on that date. I did get a “boiler plate” response to an online complaint to NCL’s Guest Relations area, but it did not address my complaint that the length of time to refund my money is not reasonable.

Ninety days to process an electronic credit to my credit card is simply not commercially reasonable. I suspect that NCL is delaying refunds to allow it to use my and other passengers' money for as long as it can. NCL has already had the use of my payment in full for almost four months. I also saw from SEC filings that NCL borrowed $1.55 BILLION very recently and several of its senior officers are selling NCL stock.

I simply want my full refund credited to my credit card which should take no longer than 10 business days from the date I was permitted to make that request, i.e., April 13, 2020 plus 10 business days is April 27, 2020. Any time beyond that should include interest.

I would not send any money to NCL at this time. Given the facts noted above, I think that there is reason to be concerned about NCL's commercial viability.