Complaint Review: Nourse Automall Chillicothe

I’m writing a review, once again on the horrible service provided from Nourse. We purchased our car around Decemeber 2015, it’s been in the shop 5 or 6 times in that short of a period. It was even there for about a month once. They’ve always been nice until the last couple times, they seemed to be irritated about me bringing it in like it was my fault for bringing it in. Believe me if I didn’t have to come, I wouldn’t. It wasn’t just a little issue, it was a big one; the car would act is if it was revving up and get very jerky, I’ve almost ran off the road on multiple occasions because of this. We bought this car with the assumption it was going to be safe for me to drive with my three year old son, not a question of if the thing was going to cause a wreck. So I had it in about four months ago, they fought me on repairing it because the warranty it was under didn’t cover it blah blah blah money grubbing blah.

So they finally decided to do the right thing and fix my car. (Remind you, this is a problem we’ve had from the BEGINNING., within a month and half of driving it off the lot. The problem they “fixed” in the beginning). Fast forward to now, the car has been doing the same stuff as before and we finally got it in yesterday. What a shock! They can’t do anything. This time instead of being the decent, customer caring company we thought they were and deciding to fix it (the car they sold us with all these problems) they said they weren’t doing any more ‘free’ work on it. So they’re little plan to band aide our car problem until the warranty runs out was thrown away and now they’re just downright refusing to fix it. Even if the issue isn’t under warranty, the car was sold to us with the problem so they should make it right. Their great solve for the problem was to have us trade in the car (and get a horribly low trade-in value because of the problems (problems they sold it to us with)) and get a brand new car that would up our payment by over $100 a month.

They’re a horrible business and you’re better off going somewhere else to get a vehicle. I’m happy I’ve convinced a couple friends to take their business elsewhere, saved them a whole lot of trouble. And now they're holding our car from us until we pay the diagnostic fee for them doing absolutely nothing.