Nova derm I accepted a Trial offer online for $4.95 and the next month they charged me $89. Upon calling and requesting a refund they are extremely rude and actually hung up on California Internet
I purchased a trial online for NovaDerm for $4.95. Nowhere on the site did I read there would be additional charges. When I received the product here was no information about calling to cancel prior to avoid additional charge. I called when charge appeared on my account. They were extremely rude. Offered 25% discount which stated was unacceptable. I persisted and they offered 50% discount. I requested to speak with supervisor. Al stated the supervisor would. It be as lenient but I was transferred to Bruno. He was very rude but offered 75% refund. I continued to request a full refund. Bruno ended up hanging up on me. I called immediately back. The girl looked at notes and stated I should just take the 75% refund. I explained I was looking online at the Ripoffreport site about all the claims. She stated that she didn't have to issue a refund " I was going that route". I told her I wanted the refund but she wants me to state I would not file a complaint., which I would not confirm. She place me on hold and came back stating Bruno had left me a voicemail stating I would get a full refund.