Nova Skin Sciences, Allumiere Skin Solutions, HydraSkin, Skin Tips, Everyday Skin Skin care product scam steals your money Internet
My mother ordered a product that she thought Joanna Gaines from HGTV's Fixer Upper had created. It was a scam. The product is called Allumiere anti-aging skin cream and it is supposedly a product of either Allumiere Skin Solutions and/or Nova Skin Sciences.
She agreed to pay for just S&H. It sounded fishy to me and I asked her if she read the fine print and if she had agreed to "subscribe" to the product after the "free trial." She swore that she did not agree to any of that. But she did say that when she checked out online, she was forced to also take another product, Niuvella Anti-Aging serum. She said there was no option to take the additional product.
She recieved an email confirming her purchase and providing a legitimate USPS tracking number but it did not provide an order confirmation number. The email was sent from HydraSkin Sciences and did not provide any phone number or email for which to contact them.
On the same day she received the email, she had 7 individual charges to her debit card ($3.96, $0.99, $0.01, and $0.03 from Everyday Skin and $4.96, $0.01 and $0.04 from skintips). The phone numbers displayed on her bank statement for both of these companies were useless.
I googled all of these companies. The websites all look identical except that the product is slightly different. The customer service phone numbers are useless (on "hold" and then disconnected). The fine print on the websites is all the same - they state that the "trial offer" is an agreement to a subscription and that you can cancel the subscription within 14 days of placing the order in 2 ways: call a bogus phone number OR send an email to cancel@(name of product) with the subject heading "Cancellation." It states that if you do not use that subject heading, your cancellation will not occur. It does not tell you what info to put in the email (any way to identify you, as there are no order numbers). The fine print also states that you will then recieve a Return Authorization email telling you how to return the "free trial" product and that if it is not received the subscription will not be cancelled.
She received the "free trial" product today (the first I knew of it) and after researching the company and sending emails to all these addresses (after failing to connect with anyone via phone), she is going to go to the bank tomorrow and attempt to stop any further payments to these companies.