Complaint Review: Nova Skin Sciences

I ordered a free 14 days trail on my cell phone with shipping only charges a total of $8.93 .  The product burned my skin.  I called to cancel the product but since it was on my cell phone, I could not read the small print.   They have a hidden statement that you have only 14 days to cancel and  this resulted in a charge of  $103.00.  On the 18th of the next two months I was billed $109.00 and $115.94.  I was not aware of these additional charges as I did not receive products. I found them by accident while checking for a hospital payment.  I called Nova today and argued with them for an hour, wanted to talk to a supervisor but never did.  A guy who said his name was Richard finally gave me a refund of $115.94.  So originally I received two half ounce vials of serum, a meager jar of cream for a total $220.93. Oh, Richard said he was calling from a little farming town.  When I realiized it as my home town he ended the call quickly.  Reckon they have added phone banks in the barns now days.

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