Complaint Review: NovaMerchant Processing llc

Beware-

Hard working entrepreneurs in the Charlotte, North Carolina and surrounding areas, if you have an appointment setter calling to get you infront of their salesperson and the company's name is Nova Merchant Services, llc-RUN. Arriving at our salon with an offer to lower our monthly cost. Heaing the offer, we asked for some personal guarantees of the great offer and the salesperson Brian Garlock hand wrote, no cancellation fee and free terminal, initialed.

Terminal arrives at salon, along with a monthly bill and paperwork that said we entered into a 5 year lease. Issue; is none of the filled in answers came from us. After a month of repeated calling/emailing for a copy we received their personal version of our sales meeting. All the  sections left blank was now filled in with never before discussed numbers. BeWare

The repeated request to sever all ties was met with a new company named Northern, the equipment company, never once mentioned. Coming along, was an almost $100.00 taken from our account and a monthly billing for the next 5 years on equipment we never ordered or agreed to receive. Since we own our terminal, we would not chose to start paying for a lease. When their version of the contract is emailed it is another reminder of Nova's intergrity or the lack there of.

You are left with going to your financial institution and lodging reversal paperwork, also going to the state agency that regulate merchant services and the BBB to registering a complaint. Hard working entrepreneurs Beware.