Novaskin scientist Took my moneyi Palmdale California
I ordered what was supposed to be a free 14 day trial for shipping charges. I got the product about a week ago, I haven't tried it yet and in the last couple days they have charged me $104.03 on my prepaid debit card. I called about this charge and they absolutely refuse to refund me, that it is for the "free" product I received, that they have a company policy that says no refunds on prepaid cards. They were willing to send a free month of product, but not refund my money! This is preposterous. They said it's all in their advertisement for the "free" product (which is Allumiere skin cream), but that it is a "pop" up page after you order. I didn't see it. My guess is they don't refund on credit cards either. They have cancelled me. I want my money back. It's a real scam and I'm very angry.