Complaint Review: NPMG - A Registered ISO-MSP Of JP Morgan Chase Bank

On 2/17/2006, I was contacted by a "representative" of JP Morgan Chase Bank and for some reason they claimed to have access to the volume we process in credit card transactions and could give us a "wholesale" rate. I explained that I did not have time to listen to a salesperson give us their "pitch". The solicitor gave me a range of what my new rate would be, from 1-2%, and after being very persistent asked that we schedule an appointment for a "senior account executive" to come in and work with us.

I reluctantly scheduled an appointment with "Joshua Carroll" ( J C ) for Wednesday 2/17/2006 at 1pm. The "senior account executive" showed up 5 minutes early, called ahead to confirm his arrival and get directions, etc. I would say they did everything to help "legitimize" themselves as an honest and reputable merchant processor.

"Joshua Carroll" was at my business for close to one hour and brought along with him an associate whom he was "training". I believe she was meant to be a diversion and actually shopped im my store, making a purchase via a credit card of all things.

I am very informed about how the credit cad proccessing industry works and although his rates were much better that nmy current rates, I feel like a lot of the questions I asked him alerted him that we may not be somebody that he could "dupe" into this scam. In the end, I asked for an application that we could look over and he said he didn't have any. He said he would fax it over to me at the end of the day. I called him back at a number he provided to ask that he once again send over the applicaion he faxed over a merchant processing application from First Data Bank with a fax header showing the fax came from the UPS Store.

We did not gave him any money, or sign any forms but I was very suspicious of this individual and the company he represented so I contacted First Data Bank whom the merchant processing application was from, they were nor help. I have called him multiple times at the (626) number he provided and have yet to get a call back. My guess is he is up in the South Bay Area for a couple of days "scamming" people. I hope someone else reads this before they get screwed over as so many others have by NPMG.

Key Points to mention: The senior account executive, Joshua Carroll looked somewhat unprofessional and very casual to be calling on a business. His button-down shirt was "wrinkled". His female associate whom he was supposedly training was disinterested in his presentation and was shopping the whole time, or being a look-out, but not training. His business card looked cheap, but had raised printing. He scratched off all the printed numbers on his business card, or someones business card named Joshua Carroll and hand wrote in his cell phone number. He did the "running numbers" thing on his laptop that so many other people have mentioned.

I am still not sure what the scam he intended to run on us was because he did not have us fill out any paperwork and we gave him no money but I see how this company his fraudently operated on many occasions from so many of the other posts on this site. I hope my account of what happens helps someone before it's too late.

Greg Los Gatos, California
U.S.A.