NprComputers (((REDACTED))) Fraud greendot greendotonline New Port Richey, Florida
The ordeal with this greendot card started about 5 cards ago (there's four cards in front of me right now and all comprised over a thousand dollars if all 5 cards are added).
Firstly, previous claims from others of being unable to speak to live representatives might be true (it's hard to remember if all of the dozen or so calls resulted in pressing numbers and complying with transferring important personal information to a machine over the phone...but I'm pretty sure I've never been able to speak to a live person there). As for the greendot site the pre-recorded messages pawn us off on is apparently for marketing as the primary purpose.
Our reason for a prepaid card is simple. Paypal had stolen money from us for the last time and we decided not to have this happen to us again and wanted a replacement that would not have rights and unrestricted access to our bank account (talk about faith in someone you can't talk to and can't afford to sue!).
In any event, numerous times when we would need to reload the card (which would be used for purchases online) the store attendants at Walgreens proved to be about a 50/50 chance that the clerk would even know how to reload the card,
Frustrated, 5times I found myself purchasing yet another card (due to clerk error or computer problems) only to spend time online to activate the card. Their activation page on the greendot site appears to also be a 50/50 shot....
The last straw was when their site was down (not working correctly) and a simple reload ended up being 3 days later than needed causing us to lose place with inventory and ordering of customer parts (what good is a card if it isn't reliable?).
There's much more but I probably should have just stated that I agree with all you people complaining about this company. It's not as bad as paypal (since they can't take more than what is loaded on the card; whereas paypal requires access to your entire bank account...and when something goes wrong who do you complain to? Paypal? Greendot? There are no consumer advocacy groups or government agencies that appear to be looking out for our interests but it appears they are all jumping on the bandwagon at looting).