NSD Nonstop Delivery DO NOT EVER USE I have never in my life had any dealings with a company this bad!!! JC Penny should definitely find another delivery company to use.
DO NOT EVER USE
I have never in my life had any dealings with a company this bad!!! JC Penny should definitely find another delivery company to use. My spouse & I purchased a bed from JCP and it was to take 7-10 days to make and then would be shipped to Houston for delivery. We waited 15 days and called JCP. They researched and found out that the order had been in Houston to be delivered for 5 days but no one had called us. So after JCP got involved we were called and delivery was scheduled.
On the day of delivery we moved the mattress & box spring out of the house. We waited 4 hrs & finally called & we were told that they were running late so we continued to wait, finally at 8:45PM we rec'd a call saying that we would need to reschedule for the following week and when questioned as to why, we were told that they were busy and the lady hung up on me!!! So we moved everything back into the house and on Monday I started calling again and getting JCP involved.
Finally I got a call back wanting to know why I was bothering them they showed that everything was delivered! When I asked who signed for it I was told not to worry about it!!! I contacted a manager that located the mattress and set up delivery for yesterday. Surprise!!! No delivery!!!!!!! So I started calling all over again and spoke to a Stephanie, then a Terry and finally a Bezel at the Houston depot. Again we were lied to and hung up on and they would not return our calls. I contacted JCP and cancelled our order. I am going to file every compliant with the PD in Houston and any fraud agency that will take a report about Nonstop Delivery.........I would advise to never ever use this company!!!!!