Complaint Review: NSI SATELLITE

RESPONDED TO AN AD IN THE PAPER FOR 2-RECEIVER DIRECT TV SATELLITE SYSTEM INSTALLED FOR $19.99.

CHECKED IT OUT, SOUNDED GOOD, SO I ORDERED. NO HIDDEN FEES OR CHARGES, NO PROBLEM.

SET UP MY INSTALLATION DATE, (WHICH WAS A WEEK LATER), AND THE $19.99 WAS TAKEN FROM MY ACCOUNT THE MORNING AFTER I ORDERED. GREAT!

MY INSTALLATION DATE ROLLS AROUND, AND THE HOURS PASS ON BY WITH NO SIGN OF AN INSTALLER.

I MADE A TOTAL OF TEN, (YES TEN!) CALLS ONLY TO RECEIVE ANSWERS LIKE "THE INSTALLER WILL CALL YOU IN 30 MINUTES", "YOUR SALES REP WILL CALL YOU IN JUST A MINUTE", AND "I JUST TALKED TO HIM - HE'S GONNA CALL YOU RIGHT NOW"..EACH TIME I GAVE THEM THE BENEFIT OF THE DOUBT AND WAITED.

FINALLY, AT 8 P.M. ON MY INSTALLATION DATE, I CALL AGAIN AND THREATEN LEGAL ACTION IF MY SALES REP DOESN'T CALL ME IN FIVE MINUTES.

LUCKY FOR THEM, HE CALLED! AND GUESS WHAT HE SAYS: "OUR INSTALLER REFUSES TO COME TO YOUR HOME BECAUSE IT IS TOO FAR OUT OF HIS WAY" WHAT?!?!?!? (KEEP IN MIND THAT HIS LOCATION TO MY HOUSE WAS A TOTAL OF 15 MINUTES).

THEY TELL ME TO CALL 1-800-DIRECT-TV AND GET IT THROUGH THEM. I DEMANDED THAT MY REFUND BE PROCESSED IN THE SAME AMOUNT OF TIME THAT IT TOOK TO TAKE MY MONEY, WHICH WAS LESS THAN TWELVE HOURS.

SO, I GOT MY REFUND IN FULL, 3 WHOLE DAYS LATER, AND I'M STILL WAITING FOR MY NEW INSTALLATION DATE TO ROLL AROUND WITH DIRECT TV. BUYER BEWARE.

GET YOUR SATELLITE THROUGH THE COMPANY ITSELF. SUBCONTRACTORS SUCK.

Christina
CLIFTON HEIGHTS, Pennsylvania
U.S.A.