Print the value of index0
NSS illegally charged my credit card!
I was ripped off by NSS in October. I started receiving magazines that I never ordered (not even for free).My credit card was charged for two of the magazines. When I called my credit card company, they told me to call the phone number that nss listed on my cc bill. I was shocked because I never use this particular card as I am paying off a very low interest transfer that I did not want to disturb by adding other charges to. So how do they really get your credit card number? After finally getting the charges removed (I also had to go around and around with a voice message), it happened again a couple of months later.
This time I was fuming, and demanded from my credit card company that they needed to give me some more info. Well as it turns out, NSS hooks up with the credit card companies. That is how they get your phone number and credit card number to begin with. They solicit you by phone (in my case and as I gather in many other cases they don't even bother to do that). They just put in a bogus order for you and the credit card company charges your account, and in my case, I started receiving magazines that I never ordered.
Apparently this company works in various ways to rip the public off. I reported them to my credit card company (not only on the phone, because they insisted that I had ordered these magazines, otherwise I would not have been charged, but by e-mail as well).
I then filed a report with the attorney general's office and the FTC. This is really what needs to be done to stop these theives.
The FTC responded to me and they are compiling complaints,and if there are enough of them, there will be a major investigation.
I hope that all of you that were ripped off will do the same. The FTC has a very convenient web site.
2 Updates & Rebuttals
Kelly
Rochester,New York,
I resent this ex-employee attempting to shift the blame to those who have been victimized.
#3Consumer Comment
Wed, June 19, 2002
In response to the rebuttal from the ex-employee of NSS -
NSS is a despicable company that engages in fraudulent billing practices. In my case, I was charged $2 each for 3 different "FREE" trial subscriptions. I was supposed to get the magazines free for 6 months, and get charged only if I decided to keep them. Well, I was billed for the magazines not one month later. The customer service rep at NSS said that I was charged a $2 processing fee per magazine - fees that were NOT listed on the web site when I signed up. I read all the fine print & there was no mention of any fee, otherwise the magazines would NOT have been "free", and thus I would not have ordered them. When I told the rep this, her reply was, "You didn't expect to get anything for free, did you?". Well, yes, I did, because this what NSS's entire ad was based upon. In other words, NSS clearly ran fraudulent and deceptive ads.
I resent this ex-employee attempting to shift the blame to those who have been victimized. Everyone, make sure you challenge these charges and report NSS to the FTC (www.ftc.gov). Do not pay these criminals, this only encourages their scams!
Bill
Middletown,New York,
The truth
#3UPDATE EX-employee responds
Thu, April 11, 2002
To start off NSS is not a ripoff its a ligitament company. As a former employee I know what I'm talking about. If you don't believe what I'm about to say go to www.magazineoutlet.com and read the guarentee.
First all the subscriptions are not just picked out of a hat and someone is picked to get them. The customer is the one who choses the specific titles not the company. Secondly, the orders are either from in-statements which come with your credit card statements, or by catalogs like sears when you place an order with them, and the internet.
These are the only ways that your personal information is recieved to NSS. Now when you subscribe for the magazine in any of these ways the account # thats is associated at that time will be used to charge the subscription. On your credit card statement your account #, catalog whatever cc# you use same for the internet.
Now the guarentee that is on the website clearly states that after the free trial is over you will be notified by US mail of the charges that will be posted if its not canceled. of course its the US mail and not all the cards are recieved some are and just discarded. In either case the customer is the one who checks the boxes on the card and sends it in.
Says yes to it on the phone or agrees on the internet. If anyone is to blame its the customers lack of attention to these matters. So in conclusion everything is selected by the customer so they have no beef with NSS and everything is explained clearly in black and white at the website stated earlier