Complaint Review: NSS Magazines; Synapse Group

This organization made charges for 3 magazines to my debit account. Not only have I not received these magazines, I have not received the now famous "cards in the mail" for me to cancel them. Obviously, having not received the magazines, I wasn't aware I needed to cancel a subscription which I had not placed.

I called the organization at: the number my bank gave me 1-800-920-3667 and cancelled the magazines on the automated system. Later, wanting to check on the validity of the cancellation, I called another number 1-800-205-9198. I received the automated message. However, after dialing 0 several times, it finally turned me over to an operator (after warning me there "might be a long wait". The "long wait" turned out to be about 4 seconds.

I spoke to two separate women there who were friendly and did *not* try to sell me other magazines. Their names were Sharon Anderson and Lena Rhodes. After talking with them to be sure that the orders had been cancelled, I was assured that my debit card would be credited within 1-2 months. I was pleasantly surprised to see the credits this morning - 2 days later.

Unfortunately, these 3 unauthorized charges caused my account to be overdrawn. My bank refuses to reverse the charges, so I called the 2nd number again to ask about reimbursement. I spoke with a young woman named Keesha who took the information, including the amounts of the overdraft fees, and said I would either be reimbursed within 1-5 business days or that a customer service person would call if there were any questions re: amounts, etc. I'm not holding my breath on getting this money back, however.

I'll update when and if I receive reimbursement of the overdraft fees.

Cheryl
Memphis, Tennessee