Complaint Review: NSS Magazines (TWX)

I took a Bizrate.com survey after making a purchase on a website (cannot remember which one, but most likely victoriassecret.com or maccosmetics.com) that offered several magazine subscriptions for only a $2 processing fee. My current issue is with the Sports Illustrated subscription through NSS and/or TWX magazines. My husband received a year subscription free (Apr 2008-2009), but we were then charged $44.00 to our debit/checking card account without our consent. We never received a renewal reminder either. The charge to our account was on on 4/22/2009. I tried to cancel the subscription directly through Sports Illustrated online, but when I did so, the site indicated that my subscription was through another service. I called the number provided, and went through the automated prompts to cancel, which guaranteed a refund to our account. At no time was there a prompt to speak to an actual person. Our account has still not been credited, so I called (800) 642-5640 to see if I could speak with someone and it was the same automated message. I tried pressing '0' and the prompts continued as before. I found an address online for this magazine company, NSS (New Subscription Service) Magazines, which is also referred to as TWX. Another phone number (888) 321-6247, gave me the exact same automated prompt as the other number. I also have subscriptions of Entertainment Weekly, Elle Decor, Traditional Home, and Marie Claire from this same company and through the Bizrate surveys. At this time I have received no charges for those, but worry I will have to deal with this again when I want to cancel those subscriptions. It has been over a month and NSS or TWX (whichever it is) still has not refunded the $44.00. I just filed a complaint with the BBB today so I will update once this has been resolved.

Erin
Freeland, Michigan
U.S.A.