Complaint Review: NTB

We had traveled up to Naperville from southern Indiana to visit family one weekend.  On the Sunday when we were leaving, I noticed that the pressure in my passenger rear tire was at about 14 psi.  I took my car into NTB in Bolingbrook since it was the closest place around.  They said there would be about an hour wait. 

After about an hour, they called and said they found a nail in my tire and would remove it and patch it up.  So it didn't take long and we got in the car and went back to southern Indiana.  The next morning, I get up and notice the tire pressure is low again in the same tire.  I thought it was just the tire adjusting or something and fill it up on my own.  The next morning, the tire pressure is still low.  So I take my car to Big O Tires in Washington, who is also affiliated with NTB.  They tell me that there is still a nail in the tire and NTB just put a bead seal around the nail and did not even remove it!  I was dumbfounded and so was the manager at Big O Tires.  There was not even a patch anywhere on the tire. 

Luckily, Big O removed the nail for free since they were affiliated, but still, the nail should have been removed in the first place at NTB.  I had to drive 40 minutes to Big O and wait an hour and then 40 minutes back.  So the next day, I called the manager at NTB, and explained to him the situation.  He tried to say that maybe I picked up a new nail in the exact same spot but Big O did not even find a patch, which would still show.  He also tried to say that maybe the technician was not able to get the nail out, but that is not true since Big O showed me the nail and they were able to get it out just fine.  He refunded my money back and gave me a free oil change.

My father in law was thinking about buying tires for his Lexus here, but not anymore.  Very disappointed with the whole situation and will never go back to NTB again.