Complaint Review: Nuavive Anti-Aging

I originally ordered a "Free Sample" of a product by Avila. It was a "no strings" offer.  I received the products, ONE TIME, and true to their advertising, I never received anymore products.

Then, I started receiving TRANSFORM DERMA products, by Nuavive. NEVER ORDERED!!!  I received 2 bottles of anti aging Face Serum, and 1 jar of Hydrating eye cream.

I also started receiving products from Follinique...Hair growth treatment program with serums and hair nutrition supplements. I NEVER ORDERED any of these products. I called them, and they canceled my account AND refunded all of my payments, without a hassel.

Now, back to Nuavive. They refuse to refund their 2 charges of $94.57 each. The eye cream was $89.47. The eye cream is packaged as TRANSFORM DERMA Hydrating Eye Cream. The customer service representative informed me that as long as they had my email address, there was nothing I could do. My "alleged" account is closed, but I will get no refund for any charges. The products have never been opened.

I NEVER ordered any of these products except for Avila. They were true to their online offer.

I NEVER ordered Follinique products. They had excellent customer service, and credited my account without any problems. I did return all of their products, unopened.

Nuavive has terrible customer service.