Complaint Review: NUAVIVE derma

I read an ad that was sent to my email about a facial creme that would help aging skin and it would only cost $5.95 for 

the trial size l bottle of serum  (about 1 oz) and 1 jar of creme (about 1 oz) and you did not have to purchase any more unless you wish to later on.  Being on a fixed income I decided to try it.  The product arrived on September 1,2017 by mail and I started using it that night.  On the 2nd day my face became red an felt like I had a rash all over it. On the 3rd day my face started itching and felt rough and was starting to peel.  My husband kept saying your face is peeling , why? I continued to use the products for a couple more days but the condition got worse so I quit using it to see for sure.  We were being worned of an advancing Hurricane so I just tried to medicate my face with medical help but it kept on hurting and peeling and is still peeling and hurting .  I look awful  and don't want to go out in public or church. Then we had the hurricane for days (7) with no lights, electricity, water or gasoline and it damaged our home and we had no internet or phones, even our cell service was out until Saturday Sept. 16, 2017.  

Monday Sept. 19, 2017 my bank called and said my account was overdrawn so I went to see what the problem was and they asked me if I bought products for $94.57 and $89.47  and I said no then they found out that the Nauvive company had charged my card for a month's supply  and the bank said it might be a scam. I then came home and called the company and they refused to reimburse me for the charges and told me that there wasn't any legal action I could take to get my money back.  The first customer service person put me on hold and then hung up and I called back and got another customer representative who also refused to understand my situation and refused to reimburse me the false charges saying that I did not call in the 14 day trial time and I told her I could not call in because of the Huricane  Florida was having and I had only ordered the smallest size to try it.  She just hung up on me too.  I am a senior citizen on social security and this financial loss is awful for me and now I may have to get medical care for my face and skin.  Now I am hurting physically and financially.   Betty    Haines City, Florida