Complaint Review: nuavive derma

Nuavive Derma and eyecream.  Sounds fantastic and you can get free samples. Wow!!  You can't go wrong with that! Ordered the free samples.  Only paid for shipping and handling.  Sounds pretty good.

Sorry folks! That's not what really happens.  You get the pleasure of being renewed at the rate iof $94.57 each month for each product you got a sample of!  What's that you say??  You saw nothing about an autorenewal and would never ever have ordered it if you knew they would be dipping into your bank account?!  Well that's what happens.  They say you agreed to the terms (even though there were no terms you could see before placing the order for the samples).  You call them to complain and they say too bad you did't call within 14 days of making the original order.  Of course you would have called to cancel the renewal if you had known about it in the first place.  Too bad.  They even threaten to send you to collections and also tell you there is nothing you can do to fight them not your state attorney general or federal trade commission or anything!

Of course you are talking to a customer service company that handles over 80 different companies.  Not happy with getting nowhere with the horrible and threatening customer service people you then ask for the phone number to the company that makes the product.  Well they tell you it's on the back of the bottle of the trial product you received.  Guess what?  It's the same phone number for the third party customer service people that aren't giving you any customer service in the first place.

Beware consumers!  You may just want to try an new face cream and end realizing that they are not in the business of making you look better.  They're in the business of gaining access to your money.  Period.