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  • Report:  #1349590

Complaint Review: Nucific

Nucific BioX4 Nucific Bio X4 and probiotic Tarzana California

  • Reported By:
    Donna — Alexandria Indiana USA
  • Submitted:
    Fri, January 13, 2017
  • Updated:
    Fri, August 18, 2017

I ordered the 3 bottle supply of Nucific in good faith, and paid through PayPal.  I did not receive the product, and contacted PayPal and the company asking for the product or a refund.  They sent the product with an extra bottle for the inconvenience of dealing with having it resent.  I took the product as described, and began having a great deal of abdominal pain and cramping, upset stomach and constipation.  I contacted the company and told them I wanted to ship it back for a refund.  In the original container and packaging.  They told me that was fine, but then we had a death in the family and I didn't get it shipped in a timely manner.  I wrote an email to their support line, and they told me that because of the circumstances they would refund a portion of the payment and i could just throw the product away.  To date they have no refunded any of my money.  I believe this company to be a total rip-off.  

1 Updates & Rebuttals


Naomi Benson

Tarzana,
California,
USA

Nucific Bio X4

#2UPDATE Employee

Fri, August 18, 2017

Hi there Donna, Naomi from Nucific here. Thank you for your valuable feebdack regarding your experience with Nucific Bio X4. I sincerely apologize for the frustration that we have caused regarding your refund... I assure you that our customer's experience is our number one priority and we do everything we can to make it a seamless process. I would love to personally assist you with being successfully refunded. Please e-mail me at naomi.benson@nucific.com and I will fix this problem as quickly as I can. I look forward to hearing from you, Donna! Thank you!

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