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  • Report:  #969890

Complaint Review: NUCOLD REFRIGERATION

NUCOLD REFRIGERATION RVICEBOX.COM TOOK $395 ADVANCE PAYMENT, DID NOT REFUND MORRILLTON, Arkansas

  • Reported By:
    STEVE — AUBURN Washington United States of America
  • Submitted:
    Fri, November 16, 2012
  • Updated:
    Sat, November 24, 2012

I sent Nucold Refrigeration $395 by PayPal on June 19, 2012, and was told they would ship me a box for shipping in my Dometic refrigerator cooling unit for rebuild in about ten weeks.  I later decided that was too long a delay, and phoned Jerry Collins to cancel the order.

I was promised a refund, but none has been issued, in nearly five months.  Follow-up phone calls were met with promises that it would be handled by the 'accounting department' and a check issued, rather than back-credit to PayPal, but that never happened.

I filed complaints with PayPal and the Arkansas Attorney General's Consumer Protection Division, but no response has been received. 

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