Nugenix Informed me and as advertised that I will get a free sample of the product and all I needed to do was okay $4.99 for shipping. I later discovered that the company had ,without authorization, charged my credit card for a new supply of the South Salt Lake City Utah
This company without my permission or authorization used the information from my credit card -which I used exclusively for the purpose to receive a free sample of their product - to reorder an additional supply of the product for $74.00. Apparently they have noted in very small print that Customers who were not satisfied could cancel out within a certain time period. This small print information was overlooked by me and perhaps several others who do not intend to continue use of this product. I called the company and informed them of this and they first offered me a 20% discount and to keep the product. I refused their off and asked for a full refund because I was not satisfied with the results from the ampules I had used. They instructed me on what I may do, gave me the address for the return and that I would get a refund. I promptly took the package to UPS who told me that since the package had not been opened I could Return To Sender without paying anything for postage which I did. I called Nugenix to follow up because I had yet to recieve credit back to my card. The Nugenix company told me they never received the package. I did as they instructed me and it appears they are not only keeping the package I returned but also my money. They need to be held accountable for the manner in which they conduct business. I don't think it is justified for them to automatically charged my card without my permission and just solely on some clause they add in their advertisement. I only agreed the use of my card to pay for the shipping cost of the free sample. I would like my money refunded to me. They have their package back and they should investigate their return department.
2 Updates & Rebuttals
Will
Manhattan,Kansas,
USA
INSTAFLEX MISLEADING
#3Consumer Comment
Tue, October 18, 2016
I have the same situation with Instaflex free trial, signed up for a free trial for $4.99 shipping and handling, and the next thing I know I have my credit card bill for $74.98/99. I read their answer to the prior complaint and I was told the same thing but since I opened it I will ship it on my own with a return receipt. The lady I spoke stated that I will get a full refund once they get the 30 days supply they just sent. I have also contacted my attorney and he is tracking, I'm not his first client with this issue. We are hard working people and deserve better.
Mike
Greeley,Colorado,
Clearly stated on the home page
#3Consumer Comment
Wed, June 25, 2014
Everything is clearly stated on the bottom of the websites homepage:
Nugenix is a product of www.Nugenix.com and is responsible for all page content. All rights reserved. Terms and Conditions. Click the "Rush Your Trial" button at right to receive a sample of Nugenix for just the cost of shipping and handling. You have no obligation to buy anything in the future as long as you call to cancel the autoship program within 18 days after you place your order. If you do not cancel before then, you will be enrolled in our autoship program and, as part of the program, we will automatically send you a fresh one-month supply of Nugenix beginning in 18 days and every 30 days thereafter for just $69.99 plus $4.99 shipping and handling per supply, charged each month to the card you provide today. You may cancel anytime by calling 1-855-714-3234 and the sample is yours to keep. No future commitments, no hassles. Cancel any time. I UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT I MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES, UNDER THE TERMS OF THIS AGREEMENT, IF I FAIL TO NOTIFY THE SUPPLIER NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.