Complaint Review: Number One Van Lines

PLEASE, PLEASE, PLEASE DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY FOR ANY LONG DISTANCE MOVE

ONE VAN LINES or #1 VAN LINES

1835 NE Miami Gardens Dr
Ste 276
Miami, FL 33179

US DOT: 2443305  MC: 843037

This moving company should be put out of business.  You will regret doing business with them and have nightmares.

I was contacted by Amanda Becker, yes I’m going to use names.  She seems very nice and caring because I explained the situation of the move.  She gave me a reasonable quote, I did expect it would be higher.  But I didn’t expect it to more than double. Yes, my original quote was $2400 and the final price came in at $5300.  Once they are in your home packing your items it’s too late at that time to change movers.

The contract says, Professional Movers.  Well, the driver may have been a professional mover, but the helpers were high school students.  One young man was 14, a freshman in high school. They were not professional movers, I’m not even sure it’s legal to use minors.  That I will further check into and find the correct organizations to file a complaint.

After getting the items packed, we needed the items held in storage for a few weeks.  That was part of the contract, at no extra expense.  What a mistake.  I was told call 5 days before we wanted the items delivered.   Note at this point Amanda Becker had completely stopped taking my calls or answering my emails.  Working with the dispatcher Melvin, I don’t have his last name was also a nightmare.  He would answer the phone and put me on hold and never return to the call.  As many times as I would call back, I wouldn’t get an answer.  I know they are using caller id, and just not answering my calls. I was referred to their customer service that didn’t have any information about my order.  I knew I was in trouble when  calling customer service, they asked the name of my moving company.  How does customer service not know the name of the company they are providing service for?

Needless to say this move was a nightmare.  Our items were picked up on 2/8/15 and delivered on 3/21/15.  The items were broken, boxes smashed, destroyed.  Also  I was charged another $275 because the movers had to walk more than 75 feet from the truck to the front door.

PLEASE DO NOT USE THIS COMPANY.  FAIR WARNING, STAY AWAY.   YOU WILL REGRET IT.  This is just a small sample of the horrible experience I had with this company.  If anyone wants to contact me, and I can give details.  I’m only speaking the truth.   I lived thru this horrible experience.  Now the next stage, filing a claim for all the destroyed items.

Paulette, Hayward, CA