Nutra LaneNutra Lane, LLC miss-leading, not giving complete info on time frame to return product that does not work! Arvada Colorado
Ordered Resver XP on 05/26/09 for a free(except for the $3.95 shipping) 21-day trial period. Product shipped to me standard mail so I did not receive until 05/29/09.
Started taking product on 05/29/09
I contacted Nutra Lane on 06/10/09,have copy of e-mail, to get RM# Returned product to Nutra Lane via Fed Ex 2-day on 05/11/09. Nutra Lane signed for product on 06/15/09 at 11:51AM. From 05/29/09 to 05/15/09 is only 18days.
They posted a hold of $79.90 to my account on 06/16/09 even though it was returned on 06/16/09.
Worst of all the product does not work. made me sick. It's all a scam!!
Karen
Chesapeake, Virginia
U.S.A.
3 Updates & Rebuttals
Nutra Lane
Arvada,Colorado,
U.S.A.
Company Response
#4UPDATE Employee
Tue, June 16, 2009
Karen,
If you ordered the ResVer XP on 5/26/09 then your 21 day trial period would've ended today 6/16. It can take the warehouse up to two business days to process returns so a refund made be issued within the next few days. Please feel free to check the status of your return by calling customer service at 1-877-242-1376, we'd be happy to assist you with any questions you may have.
Thank you,
Supervisor
Nutra Lane
Arvada,Colorado,
U.S.A.
Company Response
#4UPDATE Employee
Tue, June 16, 2009
Karen,
If you ordered the ResVer XP on 5/26/09 then your 21 day trial period would've ended today 6/16. It can take the warehouse up to two business days to process returns so a refund made be issued within the next few days. Please feel free to check the status of your return by calling customer service at 1-877-242-1376, we'd be happy to assist you with any questions you may have.
Thank you,
Supervisor
Nutra Lane
Arvada,Colorado,
U.S.A.
Company Response
#4UPDATE Employee
Tue, June 16, 2009
Karen,
If you ordered the ResVer XP on 5/26/09 then your 21 day trial period would've ended today 6/16. It can take the warehouse up to two business days to process returns so a refund made be issued within the next few days. Please feel free to check the status of your return by calling customer service at 1-877-242-1376, we'd be happy to assist you with any questions you may have.
Thank you,
Supervisor