Complaint Review: Nutra Life Brands / Garcinia

DO NOT BE TAKEN BY THEIR "1 BOTTLE PRICE" - COMPLETE RIP OFF!!

Was looking on the web for Detox information. Was taken to website showing Pure Detox Max. Saw the 1 bottle price of $6.95. Placed that order, was then taken to another page showing the combination of adding Garcinia Slim 90 was recommended.  One bottle was listed at $6.94, so thought "Why Not?" I DID read the website, because I wanted to make sure I was not getting some automatic shipment set up if I purchased the products.  I did NOT see anything regarding a trial period, automatic shipment, etc. so I completed the transaction.

Order was placed on May 14, 2015 and was shipped 5/15/2015 (Friday).  I received both bottles in one box.  I took the pills for 3 days following instructions, but got sick. so I stopped.  Frankly, I did not think anymore about them.  $14 down the drain.  

Later when I printed out my Credit Card statement, however, I received a shock.  On May 31 I was charged $78.20 and $79.50 from DETOX-NOW and GARCINIA-NOW.  I called the company June 30, 2015 to ask if I had accidentally been set up on automatic shipment and if so, to inform them I had NOT received anything and I did not WANT to receive anything.  I was told there was a 14 day TRIAL on both bottles of pills and that since I had not RETURNED my UNOPENED bottles during that time frame, this was the actual price of the supplements.

I explained that I had gotten sick from taking the pills, I would gladly return the bottles, and that I did have my label for returning the items and wanted a RMA.  The representative explained that I could ONLY return UNOPENED bottles.  I asked how could you try the product if the bottles were UNOPENED?

She explained that I could NOT get a refund and that I DID owe the additional $157.70.  I said I did not want any additional product from her and that I was going to DISPUTE the charges.  She said, "I will close your account mam and you will never be able to order from us again."  I told her that was perfectly fine with me!

I live in the country and purchase a lot of items online.  Amazon, Blair, e-Bay, drugstore.com, J.C. Penney's, etc. and even do a lot of my pharmacy purchases online.  I try to be very careful and NOT allow myself to be "taken" by online offers.

This is a PURE RIPOFF!  Not only did the product make me sick and did not work as advertised, they charged the ADDITIONAL $157.70 and refused a refund.  

Next step:  Filing the Dispute with Master Card.