Nutralane Failed to live up to promise and all employees hostile and argumentative. Refused to credit mu account after product was returned. Arvada Colorado
On 8 Jul 09, I ordered a free trial of Resver XP for S/H (3.97) only. All offers to upgrade my order for further shipments were refused.
On 3 Aug 09, I had not received the product for trial and learned the company had charged 79.90 to my account for something I had not ordered and had never even received the product for free trial.
After getting the name of the company and phone number from my VISA account, I looked on-line and saw numerous reports of scams by Nutralane. I called Nutralane on 3 Aug 09 and asked them to cancel my request and credit my account. They refused and when I insisted, they became hostile and hung up.
On 7 Aug I received the product with a shipment date of 4 Aug 09. They had completely ignored my request to cancel. I refused the product and called them again and asked them to credit my account. They refused and hung up. I have disputed the charge with VISA and am filing a report with Better Business Bureau. This company needs to be stopped from advertising on-line. They are ripping people off.
Carolyn
Lizella, Georgia
U.S.A.
3 Updates & Rebuttals
Nutra lane
Arvada,Colorado,
U.S.A.
Company Response
#4UPDATE Employee
Wed, September 23, 2009
Carolyn,
We apologize for any inconvenience this may have caused. Please contact us at 1-877-242-1376 and we will gladly address your concerns and resolve this issue.
Sincerely,
Supervisor
Carolyn
Lizella,Georgia,
U.S.A.
Nutralane failed to live up to promise and all employees hostile and argumentative. Refused to credit my account after product was returned. Arvada Colorado.
#4Author of original report
Tue, August 11, 2009
Please note my address is incorrect in my complaint dated 8/10/09 posted at 4:19:17. It should read Lizella Georgia NOT Lizella Pennsylvania. Please correct this posting.
Carolyn
Lizella,Georgia,
U.S.A.
Nutralane faile3d to live up to promise and all employees hostile and argumentative. Refused to credit my account after rpoduct was returned. Arvada Colorado
#4Author of original report
Mon, August 10, 2009
Please correct my location as listed in the ripoff report (8/9/09/7:18 PM). It is incorrectly listed as Lizella Indiana. It should read Lizella Geprgia.