Nuvell Financial Services Ripoff! Unprofessional, Rude, Harassing, Threatening thugs!!! Little Rock Arkansas
I purchased a 1998 Subaru in 2001 and Nuvell was the financial institution. It was a horrible experience from day one. But we endured it.
On April 5, 2005, we traded in our Subaru for a 2005 Ford Focus (our first brand new car!!) and got our financing through another company which we were very happy about-happy to be rid of Nuvell-or so we thought.
Starting on April 8th, we began getting calls from Nuvell wondering where their payment was. I tried to explain that we had traded in the car and that the dealer (as all dealers do) got a 20 day pay off amount. I told them the dealers name, salesman's name, the address of the dealer, their phone and fax number and asked them to call the dealer to verify what I was telling them (because they plainly said they did not believe me) but they would not.
I therefore asked that they not call me anymore that it was out of my hands. They very rudely said that I was responsible until they received the pay off and demanded that I make a payment right then on the phone. I refused, referred them to the dealer again and hung up.
Nuvell called me everyday from then on-sometimes 3 and 4 times a day (I have the caller ID records and all the messages left saved on my voicemail-in case anyone is interested). They would start calling at 7:30 am and continue untilwell after 9pm (both of which are illegal according to collections rules-they even called on Sunday).
Each rep or supervisor that we dared to speak to acted like an enforcer for a loan shark-threatening legal actions, etc. I was even told by one rep that they would continue to call as they had been until the day the payoff check was received-which I believe is harassment given the situation.
At one point, one rep threatened to come and repo the car-my husband laughed and said "Go ahead-it's at ****** Ford/Mercury, in *****, GA. Go ahead and get it-if it's still there". To that he was told that if it wasn't there we'd be arrested for desposing of stolen goods. We asked the dealership NUMEROUS times to call and give them the check number and the date it was mailed (April 8th-in case anyone is wondering) but Nuvell still called us up to 4 times EVERYDAY.
Finally, I had the phone company put a block on our line so we could block Nuvell's calls and we haven't heard from them on the phone since. We did,however, receive a threatening letter telling us legal action were going to be taken if we didn't pay over $1500 immediately. Nuvell finally credited our account for the payoffon April 28th according to what we were told.
I know it did not take 20 days for a check to go from Georgia to Tennessee (which is the address the dealer was given). But I know this-dealing with Nuvell is like dealing with a loan shark without the human decency. Loan sharks have more of a heart and more professionalism that this outfit. Watch out!!!
Deirdre
Hinesville, Georgia
U.S.A.
3 Updates & Rebuttals
Amarie
La Vergne,Tennessee,
U.S.A.
they call us all day long
#4Consumer Comment
Wed, November 15, 2006
hi i know how you feel about nuvell. they are very annoying.
they call our house 10-20x a day. i mean they call so much i dont even bother to get up to answer the phone when it rings. if i do pick up it will take at least 1 minute before either a human voice or a computer voice talks. its annoying saying "hello, hello, hello" and nobody talk.
my dads the one with the truck and they call his company cell and my house phone all day. hes like one month behind on his payment because he was nice enough to put his car payment on my suv. it seems like these people have no other business stuff to do but to call and harass people all day long until i guess they close for the day.
Steve
Jacksonville,Florida,
U.S.A.
Pay the payment until the payoff recieved.
#4Consumer Suggestion
Mon, January 16, 2006
The best way to solve this would be to not be late. If you were behind the payment cycle before you traded in, the dealer probably did drag their feet and waited around until it was convenient to send the payoff. Many dealers can and do take this long, and it is your legal and contractual responsibility to pay the payment until the day the payoff is recieved. There's no way out of this one other than to pay on time, and if you must be late, at least make payments when you've traded in the vehicle. Until the title is sent, it's your responsibility.
Claire
Jacksonville,Florida,
U.S.A.
Payoff procedures
#4Consumer Comment
Sun, May 29, 2005
Many times an auto dealership will not pay off your loan until the new one is funded. You are responsible for payment on the loan until your payoff is received. The financial institution has every right to collect their debt in accordance with your contract. It sounds like you may have been past or very near your due date upon trade in and when your current loan fell past due, the collections calls began. Again, in a fair attempt to collect a debt. Best practice would be to make a final payment to ensure that your loan is current while the dealerships do their thing. Any money that is payed over the payoff is refunded to you, the customer. This way your credit and your sanity are protected. This same sort of situation happened to my sister, so I am speaking from a lesson learned.