Nuwave Hearthware, Inc. Non-shipment Libertyville, Illinois
Ordered cooktop on 7/29/12. Called FedEx on 8/2/12 to track. Order was never sent. All FedEx received was shipment info, no product.
They are making enough money on shipping, they really shouldn't charge for the product.
Called repeatedly. Called more than one number. Wait, wait, wait. Then they tell you "Operator at extension **** is not available".
What gives, Nuwave???
2 Updates & Rebuttals
MrCoffee
Navarre,Florida,
United States of America
Non-shipment update
#3Author of original report
Sat, August 04, 2012
Since the reply from hearthware titled Order Help I sent a copy of the e-mail from hearthware to them to show them that they did not ship as promised.
The reply from them states that the product has shipped and will be delivered on 8/7/12 but not on 8/2/12 as originally stated from FedEx.
I have got a response by e-mail because I posted on this site. Neither my wife not I could get anyone on the no-service phone lines. Perhaps posting on their facebook site would also get a fast response.
Hearthware Jeremy
United States of AmericaOrder Help
#3UPDATE Employee
Thu, August 02, 2012
Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear that you have not received your order. If you send an email with your order information to facebook@hearthware.com, I will inquire with our customer service managers into the status of your order. Once I receive an update, I will pass along any relevant information to you. Thank you for your patience while we sort out this mix up.