Complaint Review: NuWay Living Inc.

"Ruben Jones" was supposed to be the corporate manager and is of no help. He claimed he gave me a refund for an unauthorized transaction on my card for 56.90 and said give it 72 hrs. A week later I contacted him again letting him know that it has not posted, he went on telling me that he just never did the refund and to give it 72 hours. I asked for an explanation and he said there is none and that he just didn't do it. He sent me email confirmations and nothing posted and he pretended that there was no one else that could help me that was above him. Went on laughing saying there was nothing he could do. Before this particular call, I never received my items after contacting the office 5 times for 3 refunds and speaking to this "Ruben Jones" every single time I call with this same approach every time. No customer service at all. I would love to see this company shut down by the police for fraud.

Angela

Antioch, California