Complaint Review: NW Relocation Oregon

NW Relocation in Portland, Oregon is a total Ripoff company. DO NOT USE!

We contracted thru Coast to Coast in Florida and they called NW Relocation in Portland, Ore to move us from Portland, Ore to Sun City West, AZ. They assured us that NW Relocation is one of their best moving companies.  Upon obtaining NW Relocation phone number I called them to go over all of our belongings that we had in 2 storage units.

The move was planned for a Sept. 11th, 2017 pickup but we received a call at the last minute that they could not make it until the next day, Sept. 12th. Upon their arrival they looked at the storage units and proceeded to tell us it was going to cost more than the price quoted. I had called Coast to Coast in Florida previous to the pickup and explained to them that we had a couple of items that I had forgotten to mention since I was not in front of the storage when they wanted the inventory. I was told that was ok and not to worry about it so I did not. Well, it turns out that Coast to Coast does not have a say as to whether the customer is charged more, NW Relocation does. I was not told this when I called Coast to Coast. Ultimately, we ended up being charged $612.00 more than originally quoted! That was just the beginning.

We had purchased 3 sofa moving boxes and 2 chair boxes like the ones used for long distance moving so nothing would get damaged. We packed our 2 sofas, a chaise and 2 chairs in those boxes. We also furnished our own pads to be sure everything was covered and shrink wrapped. The movers proceeded to put the sofa boxes on end after we asked them not to! The head guy Larry said if he put them down it would cost us more money because it would take up more space!! Are you kidding me??!!

After loading the truck we had been told they would head out from there. Well, that did not happen. When I called and talked with Amanda she said oh no, your stuff is going into our storage and when we have a moving truck and a driver we will let you know. Not one person told us our belongings were going to be put into storage!! We were told that a 26 ft truck would pick our stuff up and head to AZ so my husband and I left early the next morning and drove here so we would not miss the truck.

I called several times to get an ETA and was told at that time by Amanda that they have until Sept. 29th to get our stuff to us. WHAT?! I was upset because we arrived here early on the 15th and were now sleeping on the floor! I called Amanda again and said our items would be delivered either the 27th or 28th and the driver would call to confirm which day. We never heard from the driver. Again, I called and always got Amanda. She called the driver and finally this time called me back to say he would be here on Sept. 29th or 30th. Now, this was late on the 27th she called. I reminded her that after the 29th the company would be in breach of contract. She must have called the driver. Although again we never heard back from the driver or Amanda. I ended up calling her on the 28th and she said he would be here on the 29th and would call to confirm the time. Never heard from him! I called Amanda AGAIN on the 29th. She called the driver and he called me and told me he would be here between 9 and 11 a.m. He shows up at 10:50 a.m. and said he had to leave for a few minutes to pick up his helpers. They were near us. Well, he finally showed back up to our home at almost 2:00 p.m.!!

He opened the door of the van and what a mess!! They packed a metal rake around the leg of a bar stool and our dinette table was upside down and tilted on the side. Boxes on the bottom were packed on their sides and many boxes were crushed! We had been told that the movers would take our sofa's into our home so when I asked Jay the driver to help us he said "who packed the boxes"? I answered that we did. He said "we don't unpack anything the customer packs". I told him my husband has heart problems and I just had surgery on my foot a while back so was to unstable to move them. He said "that's not my problem". How rude!!! We already had the boxes undone and the sofa partially out.

Long story short, Jay unpacked one last item and said okay, sign here. I asked him where our bedroom set was, where is the large ottoman, where are 2 1/2 recliners, plus a few other items and 25 boxes!! He said that NW Relocation loaded the truck and all he does is unload what they load. We were not only angry, but very upset!!

I immediately called Coast to Coast in Florida and spoke with the owner. He assured me that there would be compensation for the cost of our move and that Coast to Coast always backs the customer. You guessed it! I have not heard from him since, nor does he answer my emails.

NW Relocation could not find our items! We have called everyone possible at NW Relocation and Coast to Coast only to be told that they would make everything right and compensate us for the move. Rarely did we ever get a call back from anyone. We have had to pursue them for everything. After looking for our items (supposedly) for a month and they said they could not find them we started a claim on October 9th. We decided it was necessary at that point to purchase a bedroom set and 2 lazy boy recliners to replace the lost one's. We no sooner had everything delivered then we received a call from Amanda saying they had found our stuff!! By then after spending quite a lot of money replacing "lost" items we were upset! Happy our stuff was found but it was obvious they had not looked for it before we started the claim. Amanda said they found it 2 vaults over from where the delivered items were.

My husband called and spoke with Tyler in the warehouse and Tyler said we should be happy they found our stuff and that they had a new foreman that day and he did not follow their procedures. So, that's our problem? Not ever has their been an apology! Tyler told my husband "it's an unfortunate thing" but we found it. My husband told him we need to be reimbursed for all of the trouble, emotional and mental anguish we have gone to, not to mention the financial burden of replacing items that have now been found. Tyler said "so you think you should have a free move"? You don't want your stuff delivered then?

I called Amanda to see when our items would be delivered and she said it is being treated like every other move and they will get it to us with in the 14 business days!! Wow! What a sad company this is. She said the next time I hear from her will be with a delivery date. They have to wait for a truck and driver that would be coming down to Phoenix.

Our original delivery had many, many crushed and opened boxes and damage to a box spring, bar stools, leather recliner, office chair, lamp shade, a Thomas Kinkaid painting, other miscellaneous items. We have made repeated calls asking for the correct people that promised compensation as well as writing emails. No response. All I am told when I talk to Amanda is that she will pass on the message for them to call. No calls back! AWFUL COMPANY, DO NOT USE OR YOU WILL BE SORRY!

No credit card was used. They required a cashiers check, cash or money order only!! obviously, NW Relocation does not want anyone to cancel checks due to their total lack of customer service and caring.

Carol

Sun City West, AZ