Complaint Review: O PREMIUM WATERS

I am overwhelmed by the many complaints and allegations made against OPW. I entered this web site after looking for OPW's web site. I have tried on numerous occasions to cancel my service, but could never get past their automated service. I could only get "John's" voice mail. John (in his voice mail) apologizes ffor not being available to take your call, but PROMISES to return your call just as soon as possible.

After two weeks of not getting my call returned, I decided to try their website. When I did a search for opremiumwater, I found this web link right below OPW's. As I read all of your complaints and allegations, I became ill believing that I too had been ripped off. I was ready to join the your band wagon and trash OPW as well.

Then, I calmed down and rationalized my own situation. (1) I was on the "all you can drink" plan -with the famous 36 month contract. (2) I never had a problem with my delivery service. (3) Once I even forgot to leave out my empties -and to my surprise, the driver still left me two bottles. 4) I was really only upset because no one would return my calls.

Without demeaning, negating, or disrespecting any of you (the customers), permit me to play the 'Devil's Advocate'.

1. I agreed to pay X $$ per month for 'all you can drink' water service. OPW stands to make more money by its customers using less water. Yet on the day I forgot to leave my empties out, the driver still left me water.

2. Any business is only as good as the employees working for them. If the 'bad' employees are caught, they are usually delt with immediately. The key word here is 'caught'. Often times a new prospering company grows too fast and loses control of its employees. Too many employees supervised by understaffed, or inexperienced, underskilled, or otherwise nonqualified management adds to the burden.

3. Often times (some, not all) employees see dollar signs instead of customers. This is especially true where sales commissions are paid on top of regular wages. This sometimes turns an otherwise honest person into a dishonest person. Both to the customer and to the employer.

4. This starts a decline in integrity since now the weak management (in order not to lose their position or admit fault) support and stand behind their dishonest subordinate(s). This is especially true where the manager/supervisor has crossed the line and tries to be the subordinate's 'friend' instead of a manager.

5. Then there's the terminated or ex-employee. It costs a businees time, money and resources to train employees. Most employees are usually counseled and/or placed on probation for reprimandable offenses first. To be terminated is usually indictive of having been in serious noncompliance of company policies and practices and/or unsatisfactory corrective progress.

6. While some individuals are adult enough to accept ownership for their actions, others display an adolescent attitude and blame others for their failures. Employers and employees alike!

7. If an employee is not content with the working conditions of his/her employment there are many avenues of approach to rectify or find an alternative solution to the concerns. If it is truly of the company's doing and the company doesn't want to cooperate -LEAVE!

As far as my own concerns went...

I wanted to cancel my service due to my financial situation, not due to poor service. As I said earlier, I was very happy with OPW's service. I was merely upset that no one would return my calls.

After reading all of your contestations, I again called OPW an this time pressed option 2 for customer service instead of 3 for the cancellation department.

Brook (customer service rep) was polite and professional. Yet, your allegations of OPW zeroing in on the 36-month contract proved factual. However, as I explained that the sales rep made guarantees that I was on a month-to-month, but only the "Price" was locked in for 36
months, and that is what I agreed to.

Brook remained polite and professional and changed my plan to a month-to-month plan -thereby permitting me to provide a 30-day written notice of cancellation. I found this to be a fair and agreeable solution. Moreover, Brook told me that the water cooler was mine to keep -just as the sales rep (who signed me up less than three months ago) promised.

I also asked about the $35 dinner certificate originally promised but never received. Brook told me that they were behind, but had sent the request through on 11/12/2004. I should be receiving the certificate in about 4 weeks.

As far as John not returning my calls... Brook stated that he has not been with the company for some time now. While I do not wish to beat a dead horse, and give her a tongue-lashing, OPW has definitely dropped the ball on customer service. And while Brook was polite and professional, the company as a whole suffers the demeanor.

Also Steve Currin, are you CEO or is Frank CEO. The automated phone service has a gentle name Frank L??? identifying himself as CEO and founder of OPW.

With as many complaints and allegations that are being presented, there is definitely a need for OPW to be concerned and make the necessary corrections. It could be as simple as 'cleaning house'.

Lastly for the ex-employee that felt it necessary to exploit Troys immoral transgressions, he paid for it already -HE WAS FIRED. How long must he continue to pay? We all make mistakes, some more than others... some worse than others. I have nothing but respect for any company who can look beyond a person's past and afford him/her the opportunity to set aside the past and start anew.

Your complaints and allegations may or may not have validity. However, I sincerely wish all of you an amicable and favorable resolve.

OPW... thank you for the great service, thank you for Brook, now please update your automated phone service and maybe a closer in-house review is in order. And if, in fact, you made a mistake, admit it, apologize, resolve and move on. Its far better in the long wrong to admit a mistake and take the corrective measures to resolve it fairly, than to cover it up -it won't disappear.

I was en employee of OPW for 2 years. Thousands of consumers have been tricked. Every sales person that left that horrible company was cheated out of their final check. A friend of mine got a bill from them instead of his check.

OPW needs to be stopped. They are nothing more than white collar criminals. Take all of your complaints to the Attorney General. Dont give up until OPW is shut down

This is no lie. Currently there is a employee working for Opremium waters. This individual was fired from Sparklett's a couple years back. The reason for termination from his previous employer was that he was caught having sex with two minors in a hotel room. This happened when he was away on a sales blitz in Prescott. The two mothers of the daughters , i dont think pressed charges. He was dismissed for his actions at Sparkletts.

The funny thing is that he was hired on by Opremium Waters after this incident. I worked there only for a couple of weeks and Opremium will actually hire anyone that is willing to go door to door. The real water sales people stay away from this company. It would be everyone's last resort. Opremium says that they do a background check on all there employee's but this couldnt be true considering I know who they hire. They don't care what you've done in your past, just are you willing to be there slave.
Steve, is a church going citizen that seems to have no problem pulling people into his office and yeling at them because there numbers were low. He continually will let you know that he is a prowd member of his church and thre basketball team.. Right Steve? Well I guess it wouldnt hurt to actually say the first name of the guy that got caught in Prescott... Here it goes.. TROY!!

HAve fun Steve explaining this one.. Oh byu the way my name isnt Joe Adams

My name is Aggie. I am the one who wrote inpreviously about my son's comments. He is an x-employee of O'Premium. We had lunch this weekend and he told me about the young man that was fired for lying (Channel 3 on your side). He knows the young Man. I had mentioned him before because my son had tried to talk him into quitting due to the dishonest and ethical problems at O'Premium. He wouldn't quit because the money was good. This young man was just a pawn. Who ever would have answered the phone that day would have given the same story and would have ended up fired. Just wanted to let everyone know that it wasn't just this one young man who was trained to deceive.

You know I have read all responses here and I understand the importance of customer service. I think that Opremium Waters is learning also and starting to respond. Opremium has worked with the BBB and they no longer have contracts. There service is on a month to month basis now... NO MORE 36 MONTH CONTRACTS!!!!. Really.. Call and ask them.

I also know someone that just got fired from "O" because he was lying to customers to get them to sign up. As soon as this was discovered, guess what... they fired him!!

The "no contract" rule just starteda few weeks ago. But I thought everyone would want to know this since everyone seems to think their concerns are not being addressed.

RUTH - YOU ARE CORRECT THAT WE NEED TO BAND TOGETHER TO STOP THIS BAD BUSINESS PRACTICE.
STEVE ISN'T GOING TO GIVE US THE TIME OF DAY.

IF HE REALLY CARED ABOUT HIS BUSINESS HE WOULD DO SOMETHING ABOUT ALL OF THIS.

HIS COMPANY IS COMPLETELY UNETHICAL AND DOES NOT STAND BEHIND WHAT THEY SAY THEY ARE GOING TO DO.

IT IS REALLY ONLY A MATTER OF TIME BEFORE THEY ARE OUT OF BUSINESS.

NO BUSINESS CAN WITHSTAND THE TYPE OF UNETHICAL ACTIVITY FOR A LONG PERIOD OF TIME.

STEVE IS ALL WORDS, NO ACTION AND OBVIOUSLY HIS SIDE KICK MIKE IS BLINDED BY SOME KIND OF PROMISES THAT STEVE GIVES HIM TO MAKE HIM STAND BEHIND THE COMPANY.

IT WILL ALL COME AROUND TO FOR HIM IN A BIG WAY.

CONTINUE TO CONTACT THE BETTER BUSINESS BUREAU AND THAT ATTORNEY GENERALS OFFICE.

EVENTUALLY THEY WILL START THEIR OWN INVESTIGATION AND SHUT THIS COMPANY DOWN.

THEY DID CREDIT MY ACCOUNT AFTER BILLING ME IN ERROR, UNFORTUNATELY THEY ACCESSED BY ACCOUNT DIRECTLY AFTER I SPECIFICALLY TOLD THEM TWICE IN WRITING THAT THEY DID NOT HAVE AUTHORITY TO DO SO.

THAT IS VERY UNETHICAL AND REALLY TOLD ME ABOUT THE TYPE OF COMPANY I WAS DEALING WITH.

I'M TRULY SORRY I EVERY GOT INVOLVED WITH THEM AND BELIEVE ME EVERYONE I KNOW WILL HEAR ABOUT IT AND WILL NOT DO BUSINESS WITH THEM.

On New's Channel 3 the other evening there was a lady that had been double billed by O Premium. She had to go through 3 on you side to get the problem solved. It has also come to my attention that 3 on your side contacted the BBB and there are substantial reports there that are very negative towards O Premium. The only solution that I can come up with here is that all of us that have found the Rip Off Report and have the substantiation that we have been Ripped Off need to contact 3 on your side and request when we do that we all be connected in order to file our law suits together. Mr Currier has not at any time contacted me but I notice that he once again has stated that he is available to anyone. That is not true and he knows it. We cannot contact each other here so that is the only way that I can come up with to get together. Please, everyone, we need to do what we can to stop this insanity and I want to be heard and the problem solved in an open honest non threatening manner. The courts can do this for us I hope. Maybe that is the way to get Mr. Currier to "Pay Attention". I noticed that he did not make any mention of my letter nor did he refute any of what I said. Sorry Mike that he went after you. There is always a solution to a problem and I do hope that I have expressed a good one. Channel 3 has already gotten one call, Let's Make Their Day. :) I do not want to keep fighting this and have the constant phone calls from collection agency to hear on my message machine anymore.

END THIS NOW PLEASE! WAKE UP AND SMELL 3 ON OUR SIDE!

Steve - I have read your responses to all the complaints filed against you. You should be more concerned that there are so many people that are unhappy about your company. I was a customer for several years and had no problems until my delivery driver could not seem to get it through his head that I was to have two cases of individual bottles delivered every two weeks.

I called, and called and talked personally to the driver, twice, yet it never got resolved. NO ONE from your company bothered to call me to get this resolved, despite numerous requests.

Neither you or your route manager, who seem to find time to respond to this site, but not to your customers directly, ever took the time to resolve this issue.

I have cancelled your "service" and I use that term loosely, yet you are still biling me. What's up with the ethics of your company? You should be concerned, not arrogant about your responses, it just proves everyone's point and seems to support that this is not a company anyone should do business with.

The Atty Generals office has been notified as well as the BBB, twice. I will continue to complain and file complaints until your company gets a clue. It's not rocket science people, it's water delivery!!! You should also be ashamed of the comments people have been force to write because of your business practices.

This is just to dispell any confusion about the 2 Mikes in mesa.

Obviously the other MIke that complains about the company and the policies therof does not work there and is still eating sour grapes about hi dismissal.

I am the man who wrote Route Managers do not sell
and for the record I will place my full name here so that I am in no way linked to the other guy.

Thank you
Mike Sager, Route Manager for North Scottsdale and Paradise valley

In response to Steve. There were several issues that you tip toe around. The drug use, the contract that are deceptively sold, the salesmen getting screwed.

However Steve is right, ever consumer should be able to make up their own mind. So please go down to plant (1740 W Broadway) Only for them to tell you inspection by appointment only when you get there. Make sure you go where they partially clean out and fix their coolers and then ship them back out to customer so they can leak. Ask them to go upstairs where customer service talks to customer like dogs. Better yet sit in the lobby on any giving day and listen to customer that come in .I was a warehouse worker and I ended doing some customer service because customer service didn't have or want to hire a Spanish speaker.

Go to Circle K and ask a manager why they don't do business with them anymore. Folks I have nothing to gain by lying but please make an educated decision for yourself.

And about the benefits, when I was there the 401k was provided by an out side provide I think his name was Ken from New York Life and how much did OPW contribute...guess...0 dollars and 0 cents. The health insurance is alright only y paying 70% of the bill, have a surgery folks and you'll be surprised what 30% is. Co- pays are high. Vision plans stinks all together. But Steve is right they do have that avaible.

It is always good to improve with in the company but when will the consumer that were deceived into 36 month contracts get their improvement get satisfaction . Certainly not when their account is drafted for the full amount of the agreement (about 1600 dollars) around the holidays or any day for that fact Or when they find out Saturday is considered a business day though the plant is not open and on Monday they find out that their 3 days to cancel is up and they are stuck for 3 YEARS! Steve the customers are the ones that need the answers not me. Write them and tell them what will be done then PROVE IT!!

Mike in Mesa has a right to exercise his first amendment rights (freedom of speech). However, Mike has overstepped his rights by being deceptive to the readers of this web site.

I personally would invite anyone to stop by our plant at anytime (during business hours) unnanounced to clearly demonstrate Mike (in Mesa) is absolutely lying. Don't know who to believe? Come to 1740 W. Broadway, Mesa, at anytime unannounced and have an unfettered tour of our complete plant to see for yourself. Either Mike (in Mesa) is lying, or I am - come see for yourself. What Mike didn't tell you was that our Hispanic work force is made up of line workers, supervisors, and our first manager promoted a year ago.

Mike's claim of paying under the mininum wage level again is a complete fabrication of the truth. The Arizona Labor Board has jurisdiction over all Arizona employees and would not tolerate any such infraction. O Premium Waters pays significantly more than minimum wage along with full medical benefits provided by Blue Cross/Blue Shield, in addition to a 401K plan. OPW has developed a program call "Shaya's Club" designed quarterly to financially assist any of our plant family members in desperate need.

In addition to touring our facility, you (as our guest) have the ability to ask any employee privately to determine if the facts in this rebuttal are true. We have nothing to hide as OPW does not discriminate from race, color, creed, or religion.

Lastly, Mike (in Mesa)is both lying about the water quality and me. Our water quality is the finest in the valley. Each hour we test our water and each week, a third party testing lab, tests the quality of our water. Our results are open for anyone to review, both our own and the third party lab's report. Again, don't be led by Mike or me, come to 1740 W. Broadway and see for yourself. If you're not will to do that, then you are making decisions based on something less than the facts.

As for me, the offer is the same. I had time for Michael when he was an employee (as well as his wife who also worked for OPW), I have time for you. Again, if your not willing to come and see for yourself, I question your willingness to determine the truth.

There are always two sides to each story, unfortunately because of many poorly operated businesses, we are more apt to beleive the consumer, of which I am one. However, also as an employer, I ask you for fairness by visiting me in our Mesa plant and seeing for yourself. I look forward to seeing anyone who will not be influenced merely by a web site of someone they don't even know.

Thank you.
President

To all of the customers who were ripped off by O Premium Waters... I feel for you. I have said this many times and I will say it again: what this company is doing is not right. They have misled the consumers, misled the public and as the plant worker just mentioned, misled their own employees.

And it is quite obvious that Steve Currier is not taking responsibility for his own actions or the actions of his fellow workers.

Mike, you are certainly working for the wrong bottled water company. If you ever consider about perhaps trying your luck in Las Vegas or even in Southern California, I can refer you to water companies that are FAR better than where you are right now. I am in the bottled water industry, and know some very good people out here and in Vegas.

As for the consumers, go out and take this company to court.

Ladies and gentleman I truly apoligize to the vitcims of O Premium waters sales representatives. I also like to inform you that it is just not the customers that are being ripped off. This company has also ripped off it own employees. Where should I begin, as a former warehouse worker we were paid salary which on a 40 hour work week may pan out to 7. 00 hour but after working 60-70 a week pan out to between 4-5 an hour.

It not just the warehouse workers , the salemen are cheated out of commissions when terminated , they are told there sale didnt go through when it did and other things . I have seen the " The Powers That Be" shut down the plant when important vistors come because the employees were not wearing gloves, and tighten the bottles with their hand YUCK .

SO any customer that has had fingernails, razor, heck even spit in your product that's why, or maybe the sport bottles lids were not on tight in the past that's why. I'm sure the rebuttal to that is were no longer make our sports bottles at the plant and that is true but folks that is a rescent delvopment due to other insiders . Due to the many problems.

I have had the unpleasant job of unloading the trucks at night and running across such things as baggies of meth/crack , glass pipes, marijuana roaches . The incompentance of some the employees is overlooked because they can make a sale, or they are in good with the management.

And for consumer out there that believe Steve will personally attend to your conflicts , please dont hold your breath . Steve is never avaible , I'm sure he is always speaking with his lawyers to walk the fine line of the law. If you were unforunate enough to get stuck in a 36 month contract the best way to get out, I been told by a current member in customer service is to write the BBB they are trying to stay in good with them so they may acknoledge your problem then . For the spanish speaker that got tricked into a contract I apolige I've had serveral of my own family members that were spanish speakers only, be swindled into this agreemnt . When they do to complain they are refer to a little portion of the contract saying if they dont understand dont sign . But they are made to believe they understand what is being signed. And that is only if you can get a translator to call customer service for you . That don't cater to us spanish speaker , but I bet we make up a majority of their business.

Just like any company their are good employees mostly the drivers that deliever the water and listen to the complaints for pissed customer that can't speak with anyone else , however in this company there is more bad than good. From drug use from indivuals in hr to salesreps to flat lack ethics and dishonesty .

I am sure that Steve rebuttal will inform u that I was let go from the company and that is correct , but it is one of the best things to happen. This company only cares about the bottom ________period.

Ladies and gentleman I truly apoligize to the vitcims of O Premium waters sales representatives. I also like to inform you that it is just not the customers that are being ripped off. This company has also ripped off it own employees. Where should I begin, as a former warehouse worker we were paid salary which on a 40 hour work week may pan out to 7. 00 hour but after working 60-70 a week pan out to between 4-5 an hour.

It not just the warehouse workers , the salemen are cheated out of commissions when terminated , they are told there sale didnt go through when it did and other things . I have seen the " The Powers That Be" shut down the plant when important vistors come because the employees were not wearing gloves, and tighten the bottles with their hand YUCK .

SO any customer that has had fingernails, razor, heck even spit in your product that's why, or maybe the sport bottles lids were not on tight in the past that's why. I'm sure the rebuttal to that is were no longer make our sports bottles at the plant and that is true but folks that is a rescent delvopment due to other insiders . Due to the many problems.

I have had the unpleasant job of unloading the trucks at night and running across such things as baggies of meth/crack , glass pipes, marijuana roaches . The incompentance of some the employees is overlooked because they can make a sale, or they are in good with the management.

And for consumer out there that believe Steve will personally attend to your conflicts , please dont hold your breath . Steve is never avaible , I'm sure he is always speaking with his lawyers to walk the fine line of the law. If you were unforunate enough to get stuck in a 36 month contract the best way to get out, I been told by a current member in customer service is to write the BBB they are trying to stay in good with them so they may acknoledge your problem then . For the spanish speaker that got tricked into a contract I apolige I've had serveral of my own family members that were spanish speakers only, be swindled into this agreemnt . When they do to complain they are refer to a little portion of the contract saying if they dont understand dont sign . But they are made to believe they understand what is being signed. And that is only if you can get a translator to call customer service for you . That don't cater to us spanish speaker , but I bet we make up a majority of their business.

Just like any company their are good employees mostly the drivers that deliever the water and listen to the complaints for pissed customer that can't speak with anyone else , however in this company there is more bad than good. From drug use from indivuals in hr to salesreps to flat lack ethics and dishonesty .

I am sure that Steve rebuttal will inform u that I was let go from the company and that is correct , but it is one of the best things to happen. This company only cares about the bottom ________period.

Ladies and gentleman I truly apoligize to the vitcims of O Premium waters sales representatives. I also like to inform you that it is just not the customers that are being ripped off. This company has also ripped off it own employees. Where should I begin, as a former warehouse worker we were paid salary which on a 40 hour work week may pan out to 7. 00 hour but after working 60-70 a week pan out to between 4-5 an hour.

It not just the warehouse workers , the salemen are cheated out of commissions when terminated , they are told there sale didnt go through when it did and other things . I have seen the " The Powers That Be" shut down the plant when important vistors come because the employees were not wearing gloves, and tighten the bottles with their hand YUCK .

SO any customer that has had fingernails, razor, heck even spit in your product that's why, or maybe the sport bottles lids were not on tight in the past that's why. I'm sure the rebuttal to that is were no longer make our sports bottles at the plant and that is true but folks that is a rescent delvopment due to other insiders . Due to the many problems.

I have had the unpleasant job of unloading the trucks at night and running across such things as baggies of meth/crack , glass pipes, marijuana roaches . The incompentance of some the employees is overlooked because they can make a sale, or they are in good with the management.

And for consumer out there that believe Steve will personally attend to your conflicts , please dont hold your breath . Steve is never avaible , I'm sure he is always speaking with his lawyers to walk the fine line of the law. If you were unforunate enough to get stuck in a 36 month contract the best way to get out, I been told by a current member in customer service is to write the BBB they are trying to stay in good with them so they may acknoledge your problem then . For the spanish speaker that got tricked into a contract I apolige I've had serveral of my own family members that were spanish speakers only, be swindled into this agreemnt . When they do to complain they are refer to a little portion of the contract saying if they dont understand dont sign . But they are made to believe they understand what is being signed. And that is only if you can get a translator to call customer service for you . That don't cater to us spanish speaker , but I bet we make up a majority of their business.

Just like any company their are good employees mostly the drivers that deliever the water and listen to the complaints for pissed customer that can't speak with anyone else , however in this company there is more bad than good. From drug use from indivuals in hr to salesreps to flat lack ethics and dishonesty .

I am sure that Steve rebuttal will inform u that I was let go from the company and that is correct , but it is one of the best things to happen. This company only cares about the bottom ________period.

Ladies and gentleman I truly apoligize to the vitcims of O Premium waters sales representatives. I also like to inform you that it is just not the customers that are being ripped off. This company has also ripped off it own employees. Where should I begin, as a former warehouse worker we were paid salary which on a 40 hour work week may pan out to 7. 00 hour but after working 60-70 a week pan out to between 4-5 an hour.

It not just the warehouse workers , the salemen are cheated out of commissions when terminated , they are told there sale didnt go through when it did and other things . I have seen the " The Powers That Be" shut down the plant when important vistors come because the employees were not wearing gloves, and tighten the bottles with their hand YUCK .

SO any customer that has had fingernails, razor, heck even spit in your product that's why, or maybe the sport bottles lids were not on tight in the past that's why. I'm sure the rebuttal to that is were no longer make our sports bottles at the plant and that is true but folks that is a rescent delvopment due to other insiders . Due to the many problems.

I have had the unpleasant job of unloading the trucks at night and running across such things as baggies of meth/crack , glass pipes, marijuana roaches . The incompentance of some the employees is overlooked because they can make a sale, or they are in good with the management.

And for consumer out there that believe Steve will personally attend to your conflicts , please dont hold your breath . Steve is never avaible , I'm sure he is always speaking with his lawyers to walk the fine line of the law. If you were unforunate enough to get stuck in a 36 month contract the best way to get out, I been told by a current member in customer service is to write the BBB they are trying to stay in good with them so they may acknoledge your problem then . For the spanish speaker that got tricked into a contract I apolige I've had serveral of my own family members that were spanish speakers only, be swindled into this agreemnt . When they do to complain they are refer to a little portion of the contract saying if they dont understand dont sign . But they are made to believe they understand what is being signed. And that is only if you can get a translator to call customer service for you . That don't cater to us spanish speaker , but I bet we make up a majority of their business.

Just like any company their are good employees mostly the drivers that deliever the water and listen to the complaints for pissed customer that can't speak with anyone else , however in this company there is more bad than good. From drug use from indivuals in hr to salesreps to flat lack ethics and dishonesty .

I am sure that Steve rebuttal will inform u that I was let go from the company and that is correct , but it is one of the best things to happen. This company only cares about the bottom ________period.

To Ruth and Rick, I am on board with taking legal action. It seems that they wont be bothered by their customer, so we must take them down by strength in numbers.

THANK GOD FOR THIS WEB SITE!! OPW IS THE WORST COMPANY IVE COME ACROSS IN MY LIFE!
NOT ONLY WAS I LIED TO ABOUT "NO CONTRACT, CANCEL ANY TIME"...MY SALES REP FORGED MY INITIALS AND SIGNATURE.
EVEN BETTER, THEIR EMPLOYEE ADMITTED IT TO ME OVER THE PHONE!
YET THEY STILL WILL NOT LET ME OUT OF MY CONTRACT.
I WAS ONLY GIVEN THE TOP PORTION OF IT, NOT DATED, FILLED OUT ENTIRELY WRONG, AND YET I AM RESPONSIBLE FOR THEIR NEGLIGENCE. UNBELIEVEABLE!
OPW DESERVES TO BE EXPOSED. HOPEFULLY WE CAN MAKE THIS HAPPEN.

I too was one of those suckers that believed the sales rep when he said that I could cancel anytime. I have called many times in order to voice my opinion but to no avail. I hope that people will do their research and find this site before they get scammed as well. I wish I had.

Ok everybody, I guess the time has come to file a lawsuit against O Premium as they have no intention of helping to rectify anything that we had problems with.

I responded to Steve Currier's request for contact and have yet to hear from him. I got his right hand lady. I gave her all of our information, she did her homework and called me back. Oh, it took me two days plus the weekend to get the initial call back after she told me she would be in the office and available. Suddenly, she had meetings to attend that she supposedly did not know about on our initial call. She informed me that she was in contact with Steve and that they would try to fix this insanity. My backside! I got the proverbial runaround, also got told that even though they wrote my debt off three years ago, that it would have to be paid in full. Then she told me, and hold on to your seats for this one, that she would contact the collection agency and have them stop calling me. They called me the next day and made me an amazing offer to end this all. She called me that same day to discuss payments so that we could get my water delivery restarted. She still wanted full compensation. When I told her that the collection company had called and made a better offer, she got upset saying that they should not have but that the offer would stand. Oh but that offer was just on my account and not my children's so I would have to pay theirs in full. Ummm excuse me but they are grown adults and signed their own contracts. Doesn't matter as they signed them under my company name so the company is responsible. I DON'T THINK SO! Because I didn't make payment arrangements then I can't get water and because I won't pay my children's accounts then the offer goes away etc. Well needless to say, I am not impressed with Steve Currier's offer to fix things. I am not at all inclined to discuss this further with his right hand GIRL and, as they have written it off then it is no longer a debt due in my opinion and if someone wants to help with filing a lawsuit against them I would happily provide all of my information and the here to fore information and let a judge settle it. I am sure it will end up costing O Premium much more than it would if they just would be more concened with keeping people happy than padding their proverbiel backsides. I am trying really hard to be nice here but it sure is difficult. Mr. Currier, you are a fraud and liar. You had no intention of rectifying this and your letter in here is an insult to my intelligence. Your little back up tried the bait and switch on the wrong person and got caught. I must give her this though, she was always very polite and courteous about it. Too much so.

You all must thing that we out here are just dumb hicks to fall for your lines. If you want to honestly fix things then do it yourself. Taping commercials is not more important than customer satisfaction. Oh and one more thing, THE CUSTOMER IS ALWAYS RIGHT!

In response to Rick in Mesa. As a Route Manager for over a year, I and my fellow drivers have never been instructed to or forced to make any type of sales while out on our routes. That is why a Sales Department has been set up.
A Route manager's only "quota" is Every Stop Every Day. That means we service ALL of our route customers quickly,efficiently and in the most professional way possible. If a potential customer asks about service we refer them to our Corporate number to have all of their questions answered.

As for the customers who complain about being misled by the salesmen, you ALL should have sense enough to read ANYTHING fully before you commit to ANY service or product. Would you buy a large ticket item such as a house or a car without reading the contract? Would you get a credit card without reading the TERMS and CONDITIONS in that contact including the fine print? I am a very satisfied OPW customer and I READ my contract and am aware of every nuance in the contract, because it is the same contract we use with all of our customers.

I take my position very seriously and so do my fellow Route Managers as well as everyone from the production line to the president and CEO. I also am the Route manager for the CEO's account. Rest assured if any of my other customers are not treated in the same manner I handle his account I won't be his employee for long.

Steve, I do appreciate your response; however, a verbal rassurance will not suffice. I will not continue any further communication with you via any means other than US Mail. You will receive the letters shortly.

My Attorney has advised me as to what things are and are not okay for sales representatives to do. I belive your E&O carrier would be able to answer any questions you may have.

Moreover, I, and apparently quite a few other customers of yours, believe that even having the option of a 3-year water contract (which also seems to be a point of confusion for your company and its customers) isn't such a good idea.

You will have an opportunity to recify the situation you have caused me.

I am an currently an Employee of O. I take offense to the comment that all of O's employees are liar and cheats. I have worked with O for over a year as a route driver and salesrep and I firmly believe this company does its best to satify its customers honestly. This goes from customer service to sales to route managers. There is NO company mandate that we lie, cheat, and steal your grandmothers car to make money. Of course there are people that will lie to you. That is real life and people will lie to you in any aspect of life.

That being said I bust my butt every day to take care of extra stops from customers that have ran out of water or forgot their delivery day and did not leave their empties out or have a cooler that needs replacing. I do everything I can to make that customer happy. But you can't make every one happy.

Our sales model is easy to understand. We do an all you can drink plan and a fixed bottle plan. We do have a 36 month agreement with which you lock in your price for as long as you are a customer and you get to keep your cooler with a lifetime warranty provided you stay a current customer. Our prices are definately competitive and we strive to beat all the competition. We also have a month to month plan which costs a little more but you are able to cancel anytime. You of course do not keep the cooler and are subject to price increases. The all you can drink plan is legitimately a ALL YOU CAN DRINK. I deliver to homes all the time 6 or more bottles every two weeks! Compare that to other companies that charge per bottle. The savings is huge.

I'm sorry some of you feel you have been lied to. We do what we can to rectify the problem but we cannot be someone's conscious. Please read all the fine print and know exactly what you are signing. Do not take someones word for anything get it in writing. That should be lifelong advice for any business deal.

If you have any questions you can email me
ben@partin.us

Thank you for you time
Manager/Sales Rep

Well he said he would address our problems but when I called of course "It is not possible to talk with him". I then quoted him from this very site to one of the hired help who then transfered me to some peon in management who I have dealt with before. She is the same broken record the rest of the company is.

I think the only way for any of us to solve this is to file suit against them as a group. I am sure we can find a lawyer to represent us and even the publicity we create will do at least some damage to them. I am a calm, cool and rational person but I can't deal with being called a liar anymore.

Please feel free to contact me via this site and perhaps we can all get together and fight them as a group as it is obvious they don't care about us as individuals. At the very least they should require that their sales staff points out that you are signing a 36 month lease for water. Oh wait than no one would want it.

Well he said he would address our problems but when I called of course "It is not possible to talk with him". I then quoted him from this very site to one of the hired help who then transfered me to some peon in management who I have dealt with before. She is the same broken record the rest of the company is.

I think the only way for any of us to solve this is to file suit against them as a group. I am sure we can find a lawyer to represent us and even the publicity we create will do at least some damage to them. I am a calm, cool and rational person but I can't deal with being called a liar anymore.

Please feel free to contact me via this site and perhaps we can all get together and fight them as a group as it is obvious they don't care about us as individuals. At the very least they should require that their sales staff points out that you are signing a 36 month lease for water. Oh wait than no one would want it.

Well he said he would address our problems but when I called of course "It is not possible to talk with him". I then quoted him from this very site to one of the hired help who then transfered me to some peon in management who I have dealt with before. She is the same broken record the rest of the company is.

I think the only way for any of us to solve this is to file suit against them as a group. I am sure we can find a lawyer to represent us and even the publicity we create will do at least some damage to them. I am a calm, cool and rational person but I can't deal with being called a liar anymore.

Please feel free to contact me via this site and perhaps we can all get together and fight them as a group as it is obvious they don't care about us as individuals. At the very least they should require that their sales staff points out that you are signing a 36 month lease for water. Oh wait than no one would want it.

In response to the President, Steve Currier's comments regarding my previous information. Steve, I did not expect you to tell the truth. And you didn't. My son had absolutely no reason to lie to me about O'Premium Waters. He lived out on his own and I do not support now nor did I then. He had nothing to benefit from lying.

Steve mentioned he would personally meet with me. No thank you. I don't like being misled in person either. In fact, my son is still friends with someone who still works there and he told me that he has tried to talk his friend into quiting to get an honest job.

But his friend says that the money and benefits are too good. So please, don't try to tell the public that what I said was not factual. Lying and ripping off the Public is what you and your employees do best. So save your deceit for the next poor sucker. If you are being honest, then I high suggest you look further into what you are reading on these reports.

Aaron was an employee in early 2001 (during our first 6 months of being in business) for approximately 3 months. We found Aaron seemingly to be very endearing. However Aaron was unwilling to follow our more restrictive marketing model. Aaron has worked for four other water companies in the last three years in addition to the local cable company, and I believe currently is employed at one of the local competitors.

We are sorry Aaron feels this way about us, as I personally appreciated Aaron's work ethic. I do believe his opinions are somewhat tainted by his association with several local competitors here in the same market with O Premium Waters. He can contact me anytime to discuss any of his frustrations with us. [DELETED]
President - O Premium Waters.

Well great, he answered a few of us but still refuses to acknowlegdge that his sales people make no inference to a 36 month lease on the water. He manage to beat around the bush on that one. He is calling all of us who have been ripped off by his company liars and saying that because he is big bussiness that we can all take a flying leap. I repeatedly tell people of their company practices and have heard my own story repeated over and over. I called the bank to see about stop payment and was told by the teller that they get calls all the time to put stop payment of withdrawls by OPW. In fact one of the bank officers told me that they had O Premium Water and got rid of them after 2 months.

It's a shame that companies sink to this and refuse to accept responsibility for their actions but I guess for those of us ripped off by them it is just a very expensive lesson learned. I further encourage anyone who reads this to make sure you have no dealings with this company now or in the future.

Your statements prove to me that you still are not to be trusted.

The majority of the complaints I have seen against O Premium Waters is the "month-to-month" contracts that customers sign up for, and then later realize it is a three-year contract; some of whom don't even know it until later. As a result the consumers discontinue service and are having a very difficult time doing so, if not being surcharged for cancelling -- something I in my five years in this business have never heard of. If there is any type of contract to sign up for, from what I have seen, it is generally anywhere from six months to one year.

My question to the owner is... are you aware of the aforementioned practices, and if you are, what are you going to do about it?

As for me, it doesn't matter whether or not I have contacted you or have worked with you, and my comments and past comments are justified.

All I am saying is, follow up with your sales manager on any complaints, what the drivers are doing, and provide a better service to the community. Yes it is true that it gets hot in Phoenix, and bottled water is a necessity because tap water isn't the way to go.

Ruth's (from Phoenix) negative comments on our customer service in 2001 are disconcerting and unsatisfactory to us as owners. We are continually striving to upgrade our ability to communicate satisfactorily with our customers, however we certainly fell short with Ruth. We agree with Ruth, and thank her for the comment that our "water is still the best". I will make this right with Ruth if she would call me personally at [DELETED], Steve Currier, President - O Premium Waters

In response to Aggie's (from Scottsdale)comments on her child being told to "lie and ripoff people", I can only say, this is not factual. I personally do much of the training in our company and will not, and have not in over 25 years of business, ever asked even one person to "lie or rip-off people". I will personally meet with Aggie or her child to clarify any misconception they may have. My number is [DELETED], Steve Currier, President - O Premium Waters.


Tom's (from Glendale) response is much appreciated, especially as a past satisfied customer. While this format is designed to voice dissatisfaction, a past customer taking time out to positively respond, hopefully is a sign of progress in our attempt to successfully satisfy all of our customers.

Jesse's response as an ex-employee is much appreciated as O Premium Waters does in fact want to amicably resolve any dispute

Edward's (from Phoenix) correspondence relates two issues that are specifically against our company's policy. However, the issue of "he had me 'forge' her initials since she wasn't there" seems very suspect as Edward willingly and knowingly signed his fiance's initials, not O Premium Waters. I will personally resolve Edward's complaints if he will call me at [DELETED] Steve Currier, President - O Premium Waters.

Alicia's (from Goodyear) comments concerning the quality of O Premium's water is incorrect. The classification of "purified" is quite specific and few products available in the Phoenix market qualify to be legally advertised as "purified". The FDA requirements for purified water are that the total amount of "total dissolved solids" are less than 10ppm. This takes a considerable amount of cleaning of the water regardless of whether it comes from Mesa, Chicago, Los Angeles, the Colorado River, or any source of water available today. Even water buried deep in aquifers or underground streams need a considerable amount of cleaning to conform to the FDA's standard of "purified". O Premium's water is tested hourly inside its plant and weekly by a state authorized third party laboratory. Steve Currier, President - O Premium Waters [DELETED]

Robert in California works for another water company and hasn't had any contact with O Premium Waters according to our records either as an employee or a customer. We feel Robert's comments to be inappropriate and lacks credibility since he has never met us, nor has any idea of our company's offers, services, or products. Steve Currier, President - O Premium Waters [DELETED]

Yeah I got sucked by OPW also. I asked the salesman before I signed the contract if I could cancel when ever and he said and I quote "Oh yeah" which isn't a total lie because you can cancel and then pay the remaining amount of well over $1000.00.



I too had no intention of signing up for 36 months. The salesmen are slick and whem I called to complain about what their salesman said they skirted around the issue and just pointed to the signed contract. They will accept no culpabilty for their actions.



This company is representative of the lows that one can sink to. Hopefully they will get theirs they certainly deserve it and more...

I read some of the complaints regarding Opremium Water in Mesa, and having been in the water business for some 5 years, I have seen many deceitful and unlawful practices from some salesmen and fellow bottled water route sales drivers.



The talk about them being the only ones in the business with spill-proof caps is absolute garbage. I worked with Tahoe Springs in Las Vegas and Mountain Water in Fountain Valley, and both companies have spill-proof caps, as well as handles.



Now as far as customer service goes, I've seen this at Oasis in Santa Ana -- customer service means absolutely nothing to management. Get this: when you sign up for bottled water service, what drivers and salesmen don't tell you is you MUST purchase a minimum of two 5-gallon bottles of water per month; if you don't you will be charged $3 for minimum usage fee. Plus, drivers are required to reduce inventories if the customers are not using x amout of water in a two-week time frame. Then the customer calls and complains they are out of water. What kind of service is that?



Point is, there are many "minor" bottled water companies who will instruct their salesmen and route sales drivers to sign up service to new customers in any way possible with lies such as free water for a month, month-to-month when it is actually one-year contracts, start up at $5 per bottle when it is actually $7.50, etc. -- then the customers will complain and threaten to cancel service. The catch in this business is route sales drivers are required to meet their quotas on their routes, meaning they have to set up a certain amount of new customers per week or per month (of course that varies from company to company) -- otherwise, the drivers will face disciplinary action.



In my case, I spent a day in Riverside trying to get a new account, and when I told the incompetent sales manager that I didn't get a new, he went on a screaming tirade against me and fired me. I filed a complaint regarding this matter on this site (type in Oasis in the keyword section).



Whenever I am out delivering water, or setting up new accounts, I was always honest and fair with every customer I had. In Opremium Water's case it seems to me like the people who work there cares absolutely nothing about customer service, about their employees, and most importantly about producing bottled water correctly without getting shut down by the health department.



Hope this helps some.

well i have a complaint about Opremium water. well basically they use mesa tap water and tell you that there water is the best most purified but its not. they lie to teens with no or little money and then yell at you if you want to cancel your service, if you can get ahold of them. they also sell there product for a extreme amount compaired to sparkletts and etc. so if the 0premium scammer comes up to you "just say no".

I was talked into a month-to-month plan by a sales rep from O Premium Waters. He reiterated many times that it was a month-to-month contract and my fiancee agreed to give her credit card no. if we could cancel at any time. We called to cancel three months later to find that our signed Agreement had been altered and now indicated a 36-month plan for water! Now they sent me to collections and I don't even have credit, which will make it especially hard for me to purchase a house with my fiancee. He also had me forge her initials since she wasn't there. To my knowledge, that's two illegal acts!



***I intend on calling every local news station to report this. 3 on your side, 12 on your side, everyone. If you want to band together and get justice, just post your Rip-off Report or add your comments below!***



Besides, who in their right mind would sign up for a 3-year water contract? It's not like I'm buying a car!

I have been in the water business for more than nine years. I worked for this company for approximitly two months. The whole place is a catastrophe. The owner thinks that they are "the only one" with the spill proof cap. I assume they never did there home work to find out that Sedona Springs and Culligan both have the same system. When working there I noticed the attitude of a individual named "Vicky", that she could really care less about what the customer has to complain about. THEY DONT CARE ABOUT ANY OF THERE CUSTOMERS. I presently work for another water company and see so many complaints about Opremium Waters. They spoil the whole water delivery service by leaving a bad taste in the customers mouth. If you would like GREAT customer service then go to some of the larger companies like Sparkletts, Sierra Springs, Arrowhead. These types of companies are so big that your complaint is heard. They really do care and you will be taken care of. If for some reason you have a problem with Opremium Waters just close out your checking account because that is the only way to get there atttention. I promise they wont listen to you until you do it.

I was employed with O Premium Waters in 2002

and tendered my resignation due to a move that would take me to Colorado. During my employment I was aware of the issues of billing and difficulties with customer service, however so was the 'Powers that Be'. The difficulties they encountered were faced head-on and every day was and is a growing process. I can assure Aggie and Ruth that there concerns and frustrations did not fall on deaf ears. All new businesses face growing pains and the crew at the helm there are good people with a vision centered with the customer in mind.

My name is Tom and i was reading about O Premium.

I am a past customer and i got water for my business. i recieved a bill every month and also a reciept for my delivery. i was a customer for about 2 years and never had a problem. i discontinued service because i figured it would be even cheaper to buy my own cooler and fill my own bottles. i would really like to let people know that i never had a problem ever.

I have a child who recently got a job at OPremium water. He told me that they are told to lie and ripoff people. Primarily poorer people. He is looking for a new job. If someone calls me I will tell you more. Can't anyone stop them?