Complaint Review: O'Reilly Auto Parts

      On November 17, 2014 I purchased a Power inverter from O'Reillys in downtown long beach for $130 which came with a 2 year warranty. The Manager was great, he answered all my questions and said if it didn't work for me i could return it.

      On November 28, 2014 I return to O'Reilly's because the power inverter would only power my car buffer for 5 min before draining my brand new battery. I could not find my receipt nor packaging but took it back with hopes that they could charge it back to my card. I spoke with an associate at O'Reilly's and he talk to Assistant Manager "Daniel" who told him he'd he couldn't do anything for me because I didn't the orignal packaging and receipt. They tried looking me up in the system but could find me for some odd reason. which I found to be peculiar because I spend close to $5000/ year at that same store because I'm a Wyotech automotive student and utilize the discounts afforded to students and veterans. 

      I left O'Reilly's went home and look in my fiancee's car fot the receipt and found it. I went back to O'Reilly's and spoke with assistant Manager Daniel and tried to get my refund and he said he could only give me store credit because I did not have the original packaging. I expressed my displeasure with his answer and asked why I couldn't receive a full refund and she said because it was store policy. I asked to see the policy which he would not provide. I told him I wanted to speak to his manager which he stated would be back to work on the following Monday. He said he would give me store credit and for me to come next week and speak to his manager Melvin, who could refund me if I found the original packaging. 

      I went home again and my fiance and I looked all over and found the original packaging in our storage unit. I went back to O'Reilly's with the original packaging and asked assistant Manager Daniel to cancel my store credit and issue me a full refund now that I had the receipt and the orginal packaging. Daniel told me that he could not cancel a store credit and issue a refund. When I asked why, he responded with it's store policy. My fiancee got angry and told Daniel she'd called the police if he continue to refuse to help us, to which he responded, "I don't care, do whatever you feel you need to do!"

      My fiancee called the police because we felt we were being ripped off and taken advantage of. The police would not send a unit out because it was a civil matter and not a criminal matter. I told Daniel that he was being unreasonable and as a manager he should want to resolve the issue especially because he knows that I'm a loyal customer. i then told him that I would contact O'Reilly's Corporate office and complain to which he responded, "It doesn't matter to him, and that we might as well leave cause he's not going to help us!" 

      We contacted the managers numbers that were located on the door and left messages. I think it's a travesty the way inwhich a manger handle the situation and now I'm stuck with a $130 gift card to a store I do not want to patronize anymore because of how I've been treated as a loyal customer!! As a recently retired veteran who has fought in multiple wars for this country to come back and be treated in such a manner if horrific. I will contact all military associates and let them know how O'Reilly's Auto Part managers treat veterans!!!