Complaint Review: Oak Hill Ventures LLC

Buyer be aware!!! If you plan on paying with your credit card read the review below:
Be careful you will be charged an additional 3% on top of the “Oak Hill Price”. I purchased a CZ-75 SP-01 Tactical and the website quoted me “Cash Price“ $571.33 and $589 “Oak Hill Price”. I paid using a credit card and during checkout was told it was going to be $589 plus shipping with the following note: “Please note the prices reflected below are for credit card purchases, a 3% discount for certified check or money order will automatically be applied on checkout”. Reading this note, I did not expect to receive the 3% discount since I am paying with a credit card. To my surprise, I was charged with an additional 3% credit card processing charge.

When I tried to call to dispute the charge, they will not pick up my calls (I called every 30mins during their work hours). Worse yet, they never provided me an invoice at purchase, and just charged my credit card with the additional 3% processing charge and shoved the invoice inside the box. When corresponding via email, they stated it was the processing charge. I was charged $633.00 ($589 plus 3% plus shipping $25). I should of only been charged $614 ($589 plus $25 shipping) since the $589 already included the 3% processing charge. Even if you add in the 3% charge on the $589, the total should of been $631.67. The reason I am giving them the 1-star rating is because the way they handled the charges by using some fuzzy math and not providing invoice to their customer at the point of sale. Finally, the poor/lack of customer service that I recieved during the many attempts to contact them via phone to resolve the problem. From reading other’s reviews, I wouldn’t be surprised if you receive the same treatment if something goes wrong. Let’s hope that won’t happen to you.

Other than the poor customer service and their inability to charge the correct amount, I’d say they have a nice selection of CZ guns and decent pricing. However, I would not buy from them again even if they are the only one selling the gun I want.

UPDATE 9-4-2018: No invoice was shipped with the box! My FFL did not recieved an invoice from them nor was the invoice shipped with the box as stated by Oak Hill. In addition, the magazines were not the original CZ magazine, instead they swapped it out with a third party manufacturer without telling me. These guys at Oak Hill are extremely unprofessional. Great at taking your money, but bad at dealing with people.