OAN Service Phone and Billing Fraud Nationwide
I received my bill with SBC and was shocked to an additional charge of 19.95 plus tax. It was with a company called OAN Services INC.! I called SBC and they put it as I was disputing the charges and had to call the company.
So I called the number on SBC phone bill and reached a lady, this was after being on hold for over a hour. The number was 1-800-926-6435, I spoke to lady named Lucy and explained to her I never ordered this nor authorized this transaction. Asked her what it was for and she replied voice mail service. I said funny because they dont' have voice mail service where I live right now and not even SBC could offer this too me. Also, that I didn't have this service or was advised by anyone I did have it. She advised me that she would cancle this but could not credit me and would have to call another number 1-877-439-3802.
I received the conformation number from her. I tried to call the number she provided but low and behold they were closed on a Friday morning at 10:00AM. I will try again on Monday but somehow do not think I will get ahold of them. I will see next month, as I have read much bad blood about them so far and have come to the conclusion I am not the only one that has be a victim of OAN Services Inc. !!!
Kelly
Mc Kinney, Texas
U.S.A.
12 Updates & Rebuttals
David
Brownwood,Texas,
U.S.A.
More Information on OANWEB, I too was sent my phone bill from Verizon by electronic means.
#13Consumer Suggestion
Mon, October 11, 2004
I too was sent my phone bill from Verizon by electronic means. My bill has constantly been the same amount for the past year. I was suprised when I saw that it was roughly 30.00 higher. Upon checking I discovered that OANWEB had placed 2 charges on my bill for Premium voicemail.
Being the weekend, I could not contact anyone with customer service. I called this morning and after a very comfortable hold time of appx 5 minutes, I spoke with a customer service rep. He was able to explain when this service started and actually HOW. Seems that my computer was used by some friend's kids when their parents were over. The teenagers went to a site something like "myfreexbox.com" or similar in hopes of winning a free xbox. So filling out one of the surveys signed me up for this service. (I've quit using google auto fill as of this morning.)
The customer service rep was very polite, and did not hesitate to remove the 2 charges from my bill and credit my account. I was able to reach the customer service dept. direct at: 877-439-3802.
David
Brownwood,Texas,
U.S.A.
More Information on OANWEB, I too was sent my phone bill from Verizon by electronic means.
#13Consumer Suggestion
Mon, October 11, 2004
I too was sent my phone bill from Verizon by electronic means. My bill has constantly been the same amount for the past year. I was suprised when I saw that it was roughly 30.00 higher. Upon checking I discovered that OANWEB had placed 2 charges on my bill for Premium voicemail.
Being the weekend, I could not contact anyone with customer service. I called this morning and after a very comfortable hold time of appx 5 minutes, I spoke with a customer service rep. He was able to explain when this service started and actually HOW. Seems that my computer was used by some friend's kids when their parents were over. The teenagers went to a site something like "myfreexbox.com" or similar in hopes of winning a free xbox. So filling out one of the surveys signed me up for this service. (I've quit using google auto fill as of this morning.)
The customer service rep was very polite, and did not hesitate to remove the 2 charges from my bill and credit my account. I was able to reach the customer service dept. direct at: 877-439-3802.
David
Brownwood,Texas,
U.S.A.
More Information on OANWEB, I too was sent my phone bill from Verizon by electronic means.
#13Consumer Suggestion
Mon, October 11, 2004
I too was sent my phone bill from Verizon by electronic means. My bill has constantly been the same amount for the past year. I was suprised when I saw that it was roughly 30.00 higher. Upon checking I discovered that OANWEB had placed 2 charges on my bill for Premium voicemail.
Being the weekend, I could not contact anyone with customer service. I called this morning and after a very comfortable hold time of appx 5 minutes, I spoke with a customer service rep. He was able to explain when this service started and actually HOW. Seems that my computer was used by some friend's kids when their parents were over. The teenagers went to a site something like "myfreexbox.com" or similar in hopes of winning a free xbox. So filling out one of the surveys signed me up for this service. (I've quit using google auto fill as of this morning.)
The customer service rep was very polite, and did not hesitate to remove the 2 charges from my bill and credit my account. I was able to reach the customer service dept. direct at: 877-439-3802.
David
Brownwood,Texas,
U.S.A.
More Information on OANWEB, I too was sent my phone bill from Verizon by electronic means.
#13Consumer Suggestion
Mon, October 11, 2004
I too was sent my phone bill from Verizon by electronic means. My bill has constantly been the same amount for the past year. I was suprised when I saw that it was roughly 30.00 higher. Upon checking I discovered that OANWEB had placed 2 charges on my bill for Premium voicemail.
Being the weekend, I could not contact anyone with customer service. I called this morning and after a very comfortable hold time of appx 5 minutes, I spoke with a customer service rep. He was able to explain when this service started and actually HOW. Seems that my computer was used by some friend's kids when their parents were over. The teenagers went to a site something like "myfreexbox.com" or similar in hopes of winning a free xbox. So filling out one of the surveys signed me up for this service. (I've quit using google auto fill as of this morning.)
The customer service rep was very polite, and did not hesitate to remove the 2 charges from my bill and credit my account. I was able to reach the customer service dept. direct at: 877-439-3802.
Kelly
Mc Kinney,Texas,
U.S.A.
Problem has been resolved :) ...They also advised me that they will be researching complaints on this website
#13Author of original report
Mon, October 11, 2004
Well after contacting USA Voicemail by email and also contacting SBC with this website and forwarding my emails from all my research, my SBC bill has been credited and I was advised, by SBC, that no other charges from this company will be put on my bill. They also advised me that they will be researching this as to the many complaints on this website.
Thank you and I hope all the other victims will receive "Due Credit and Justice"!
Brian
NEW ALBANY,Mississippi,
U.S.A.
Mad About Bill
#13REBUTTAL Individual responds
Fri, October 08, 2004
I am sending this to inform you that I have been billed for a voicemail that I never ordered. I do not appreciate being billed for something that I know for sure that I never ordered. This is a rip-off I do not intend on paying on this outrageous injustice.
Kelly
Mc Kinney,Texas,
U.S.A.
Hopefully Resolved
#13Author of original report
Mon, October 04, 2004
I contacted USA Voicemail by email and received an email back within 24 hours. This what they wrote to me:
Good Evening;
Please be advised that the service has been cancelled and credit(s) have been issued back to your telephone company. Please allow 1-2 billing cycles for the credit(s) to appear.
Thank you;
Customer Service
Hopefully this will happen and I won't have to deal this anymore. If anyone else has problems reaching them I would suggest emailing them and contact your phone carrier that you are disputting these charges and any future ones. I will keep you informed if I have received due credit back or not.
Kelly
Mc Kinney,Texas,
U.S.A.
Hopefully Resolved
#13Author of original report
Mon, October 04, 2004
I contact USA Voicemail by emial and received an email back within 24 hours. This what they wrote to me:
Good Evening;
Please be advised that the service has been cancelled and credit(s) have been issued back to your telephone company. Please allow 1-2 billing cycles for the credit(s) to appear.
Thank you;
Customer Service
Hopefully this will happen and I won't have to deal this anymore. If anyone else has problems reaching them I would suggest emailing them and contact your phone carrier that you are disputting these charges and any future ones. I will keep you informed if I have received due credit back or not.
Kelly
Mc Kinney,Texas,
U.S.A.
Hopefully this will be resolved
#13Author of original report
Sun, October 03, 2004
After much research and reading other complaints I did find out that OAN is a billing service for the real company of USA Voicemail
Address:
P.O. Box 15624 Clearwater, FL 33766-5624
Phone:
(877) 439-3802
Email:
Support@4USAVoicemail.com
I have emailed them to see if I get a responce being I can not get ahold of the number which was on the website and given to me Lucy of OAN.
Their website is http://www.myusavoice.com/
Hopefully this will be resolved and I plan on reporting this to the Better Business Bureau also. Will let you know what I find out!!! Good luck to any other victims!
Kelly
Mc Kinney,Texas,
U.S.A.
Hopefully this will be resolved
#13Author of original report
Sun, October 03, 2004
After much research and reading other complaints I did find out that OAN is a billing service for the real company of USA Voicemail
Address:
P.O. Box 15624 Clearwater, FL 33766-5624
Phone:
(877) 439-3802
Email:
Support@4USAVoicemail.com
I have emailed them to see if I get a responce being I can not get ahold of the number which was on the website and given to me Lucy of OAN.
Their website is http://www.myusavoice.com/
Hopefully this will be resolved and I plan on reporting this to the Better Business Bureau also. Will let you know what I find out!!! Good luck to any other victims!
Kelly
Mc Kinney,Texas,
U.S.A.
Hopefully this will be resolved
#13Author of original report
Sun, October 03, 2004
After much research and reading other complaints I did find out that OAN is a billing service for the real company of USA Voicemail
Address:
P.O. Box 15624 Clearwater, FL 33766-5624
Phone:
(877) 439-3802
Email:
Support@4USAVoicemail.com
I have emailed them to see if I get a responce being I can not get ahold of the number which was on the website and given to me Lucy of OAN.
Their website is http://www.myusavoice.com/
Hopefully this will be resolved and I plan on reporting this to the Better Business Bureau also. Will let you know what I find out!!! Good luck to any other victims!
Kelly
Mc Kinney,Texas,
U.S.A.
Hopefully this will be resolved
#13Author of original report
Sun, October 03, 2004
After much research and reading other complaints I did find out that OAN is a billing service for the real company of USA Voicemail
Address:
P.O. Box 15624 Clearwater, FL 33766-5624
Phone:
(877) 439-3802
Email:
Support@4USAVoicemail.com
I have emailed them to see if I get a responce being I can not get ahold of the number which was on the website and given to me Lucy of OAN.
Their website is http://www.myusavoice.com/
Hopefully this will be resolved and I plan on reporting this to the Better Business Bureau also. Will let you know what I find out!!! Good luck to any other victims!