Complaint Review: OAN Services - affinity marketing

They started last month charging $16.33 for internet e-mail. I called sprint. they told me to call Affinity. I did the guy seemed truly nice and sincere. promised to give me a credit on this bill no credit, still charging.

Trying to find the web address on the bill is like a needle in a hay stack. the phone number given give a recording saying all operaters are busy, please hold and you will be helped shortly, then music, then another recording says average hold is 7 minutes I waited 30 they kept having the 7 min. recording but I never got any live voice or help.

Thank you,

Ethel
Boyd, Texas
U.S.A.